If you rent out a banquet hall for weddings, parties, and other gatherings, collecting the correct information when a customer wants to book your space and reserve the date is essential to doing the job right.
In this article, we'll cover some best practices to help make sure the banquet hall booking form you present to prospective customers has all the information you'll need.
Tip: Focus on collecting just enough information to ensure you can close the sale. You can always ask more questions after the customer has committed and paid a deposit.
Choice of Package
Selling with packages is a great way to help people understand your offering and simplify your sales process. If you show the customer your packages and pricing, you can help them feel comfortable and in control of the buying process.
Tip: Use quality venue booking software like Check Cherry to offer online booking, take payments online, generate invoices, coordinate staff members, and more.
Customer Contact Details
Always start with the contact information of the person renting out your venue. A full name, email address, and phone number will help you communicate with them before and after they commit to renting your banquet hall.
Contact info will be helpful to follow up and see if they have decided on booking.
After Signature, Before The Event
Contact info will help ask for additional questionnaires for them to fill out.
After The Event
Use their contact info to follow up with a request for an online review.
Tip: Use a quality on client management system like Check Cherry that will allow you to create custom questionaries, automatically send emails and provide clients with a customer portal.
Date And Start Time
Be sure to ask customers when they want to rent your banquet hall. Also, it's a good idea to know if they are flexible and would consider moving to another date if the price were lower.
Tip: Check Cherry offers flex pricing where you can auto-apply discounts for bookings help days of the week with lower demand. This is typically Mondy, Tuesday, Wednesday, and Thursday.
By offering add-on services to your base hall rental package, you can increase revenue per customer and give people more options to pay for what they value most. Only show the add-ons available for their choice of package.
Contract, Signature, and Deposit
When your client is ready to book, you need to be prepared to close the sale. Electronic signatures and payments give you the best opportunity to make it easy for your clients to finalize their hall rental purchase
Suggested Video: Signatures and Deposits
Make Booking Your Banquest Hall Easy
Take your banquet hall rental booking volume to the next level by offering online booking. Use a quality online booking system with packages and add-ons such as Check Cherry to ensure you are always ready for a new booking but never double-booked.