Power Up Your Workflow with Check Cherry’s Mobile Apps

0:00 Ed, um, you know, lots of proposals going out, lots of leads still getting generated. So, yeah, overall, but I wanted to kind of see how you guys are doing. So, that's awesome that that we're helping. So, um, yeah, Matt, I mean, this is a little different. We've never done one on just a mobile only version. And I guess I suppose it's worth mentioning um, a couple things about

0:20 Check Cherry's native apps. One is it was a long outstanding feature request, Matt, early on in Czecher's life, right? people would constantly ask for a native app and and we just had other things we thought were higher priority and that we wanted to do. Um and Check Cherry is available all the features work great on a web browser right Safari on your iPhone or Chrome on your

0:44 Android or whatever it is on your mobile phone. Um and the Check Cherry app is designed really more for admin and staff access and management. So you can't right now uh build your Check Cherry account all within you can't really manage packages and stuff and so that's kind of a line we've drawn in order to uh I guess just reduce the scope of the app right now. Also clients don't log in at the

1:12 moment. Um and so there's some several things but we still see a lot of opportunity in the app and a lot of things to come. Um, but I think this we just kind of kind of show show around, you know, what the iPhone app and uh the Android app can do. And I think Matt, if you want to go ahead and share and uh Absolutely. So um so yeah, so as Jen mentioned, um you know, the the

1:34 app is available on both iOS and Android. Um the features are pretty much the same between them. um you know as far as you know as long as the device supports something we we should be able to uh well I guess on both is it sometimes you might be in another country and it's not available too right I suppose that's also yeah so it's only in our in our supported countries um so check you

1:57 know if you go to our FAQ page there's a certain number of countries that we're supported in uh for various reasons you know language currency time zones all that kind of stuff um you know so so check is only available in certain countries And when you go to the app store, um the app stores are localized two countries, so they don't really let you download it if you're in a different

2:18 country. So it doesn't come up often, but once in a while people have, you know, download it while you're in the US and go to a different country, you should be fine. It would just be if you, you know, live full-time in in a country that that we don't support. So um but in general, you know, any any recent modern iOS, Android device should be fine. Um, if you have problems, of course,

2:41 let us know. Um, if it doesn't work, um, you know, especially with with less common devices, you know, we might not have tested it on that. So, just let us know if you run into issues. But, um, but the app is aimed primarily at staff and, you know, admin accounts. So, um, you know, we don't have it as something for customers. Um, we think a big part of Czech charity is, you know,

3:06 from the customer side of things, it's accepting proposals, it's booking online and things like that. And forcing somebody to download an app before they go through that process, uh, we just don't think would have a a very good conversion process. Um, that being said, you know, I could see us opening up, you know, some of the things like like the questionnaires or the

3:24 customer portal side of things to customers in the future. So, um, but, um, but yeah, so it's kind of aimed at staff and admins. And to me, kind of the killer features or the the, you know, the big things you get from the app that you don't get from the web are, uh, push notifications. So, when a payment comes in or booking comes in or things like that, uh, you know, through the app,

3:49 we're able to send out push notifications, whereas with the web, you know, you're you're stuck on, you know, basically you're going to get either email or text messages. And then, um, for your staff, I think it's I think it's real helpful for staff that don't want to have to remember a login or things like that. um you know they can log in, it'll keep them logged in

4:08 and the next time you know whenever they want to check their calendar, check their events, things like that, they can go over and um you know, they don't need to log back in. And so um but yeah, so once you log in to Check Cherry um into into the app um you know, just search for Check Cherry on the app store uh download it and it'll ask for your login. You'll enter that and you're you're

4:29 good to go. So, um, depending on what permissions you have, you know, I'm I'm logged in with an admin account. I'm going to be able to see more or less. So, if your staff are logged in, you know, if you've got them more limited, they're they're only going to be able to see kind of the the same type of stuff that they can see on the web. So, you know, maybe just bookings they're assigned to,

4:47 you know, maybe they're not able to see proposals or leads or things like that unless you've given them extra permissions. And so, um, so it's kind of organized similar to, you know, the Check Cherry website. If you go to the sales dropdown, um, you know, you'll see within there things like bookings, proposals, leads, and so the app is kind of organized like that. So,

5:07 if we go into our confirm bookings, it's going to show, you know, what we have coming up. Um, you can go to see past ones if you need to. You can go and and drill down if you need to, you know, change sort order. Most of the sort options and filtering options that are available on the web um are going to be available here, too. So, if you just need to see, you know, clients that haven't

5:30 filled out their questionnaires yet, you can do that. And once you go into one of those bookings, um, then you're going to see an overview of the details of that booking. So, in general, you know, we've got a, um, apparently this package was called RFP booking. Um, you know, if you go to, uh, something else, you know, if it has multiple packages, you'll be able to see those, you know,

5:52 the date, the time, the package name. um you can go in tap it to make changes and you'll see these plus icons in a lot of times in a lot of places and so those are kind of a quick way to add something that that's not already there. So if I need to add another package um you know I can do that real quick and you know the pricing will update you know basically it works real similar to

6:16 adding the package. We got Matt, we have a quick question. Is it possible to add user staff uh from the app? Kind of staff members user is that to I'm sorry. Was that Can Can I add a staff member from the app? Um I don't think we No. Uh let's see. Good question. No, we don't actually have a way to add staff. Um and I could see that making sense. You know, it seems reasonable. Yeah. Yeah. Um

6:40 also, they say that the app is uh great. I'm able to onboard new clients, build out their package, and send out proposals on the go. I love it. Awesome. Yeah, I think I'm saying that. Yeah, go ahead. Definitely let let us know. Um, you know, if there's things in the app that you want to be able to do, like I think, you know, setting up staff is totally reasonable. So, um, we don't

7:01 get a ton of feedback on it, so definitely let us know if chat with us. Yeah. Yeah. From within your account. Yeah. Um, and so going back into the booking, you know, you can do things setting up your venue. Um, you know, uh, if I need to, uh, you know, set an address, make changes, and, you know, it's going to do things like, um, you know, it'll recalculate the travel and taxes and

7:26 things like that. You can assign staff if you need to. So, if I need to add somebody to a booking, I can do that. Set my notes, you know, media for after the event. And then under additional info, um those are going to be like kind of your custom questions. So if you've got extra questions that are kind of, you know, outside the normal things that we we ask by default, you can

7:48 go in and set those up as well. And then here at the bottom, um as long as you have permission, you'll be able to see the pricing, payments, um things like that. So uh this pricing section, that's going to have the total, uh the tax, you know, tax amount, all that type of stuff. And if you go in there, um, if you tap on that, you can see the the full details. So, this is

8:10 kind of a a complicated one. We've got a bunch of discounts and packages, things going on. Um, and so that'll show everything. Um, and down at the bottom, we can see the total. And of course, you can go in override, you know, if you need to change the price or um, something like that, you can do that as well. We got a comment here. App looks apps. I would like to set up a call

8:31 to discuss some ideas. think will enhance the already open to suggestions. We're absolutely open to suggestions. We don't take calls for feature requests. Chat with us um from within your account or just chat with them here, you know, it's fine. Or send an email to support checkerry, but we can't take calls. It just takes we get a lot of feature requests, but just send them over,

8:50 you know, just chat as they come up as they come up. Just chat. Um we're always looking to improve Check Cherry. Obviously, um one of our constraints is just time and priority. So really like one of the challenges that we have is just where do we focus our efforts basically to make Check Cherry better. So um but we would love the feedback. Yeah, absolutely. So chat with us,

9:10 send an email or just drop them right here. Yeah. Um similarly, you know, if you need payments, you know, you can see what payments have been made, make changes, you know, record a new payment, um you know, enter a manual payment if you need to, things like that. You can also uh collect a customer payment. And what that's going to do um is bring up a QR code that they can scan. So if

9:35 you're at the event and you just need to quickly, you know, send the customer to the payment page, um this will let you do that. Um so that way they can do it on their own device. It's, you know, secure. You can also tap that QR code if if you really want to go there yourself and, you know, it'll take you right to the payment page as well. Um, we don't in the app uh currently have like a

9:58 tap to pay type thing, but it is something that that I can see us, you know, adding in the future. Um, you know, depending on uh app store review and things like that. And then down at the bottom, you can see your profitability. So, that's going to be um any expenses you have are are going to come out of that. And then your gross revenue um is going to be, you know, your revenue minus expenses will

10:21 give your profits. So, if you need any to record some expenses, you can do that as well. You know, maybe you're at the the event or you're, you know, on the way, you just need to enter a receipt or something real quickly. Matt, are you cool if we open up the mic to Audi? Absolutely. Please do. He's got his hand up. Hello. Can you hear me? Hey, how you guys doing? We're good. Yeah.

10:44 How are you doing? I'm well, thanks as usual for putting this together. My only issue with the app, I've been using it for a while. I love it. But when I receive a notification and I click on that blue notification, it doesn't take me to that particular let's say a client's view a proposal that I sent because I the way I have my setup is they fill out maybe Google form or Facebook

11:08 leads. I'm trying to run Zapia. That one is not working perfectly but I'm still learning to get it right. And it generate it creates a lead for them in Zapia. I send it to them. They view it. So the problem is sometimes I want to just be able to click on it and go to that particular proposal but it doesn't do that. It just take me to the home screen and that's for everything. Is

11:31 there anything we're going to be doing about that soon? Just suggest. Yeah. So, we actually do um when uh when something like a proposal comes in or whatever, we actually do include a link um it's called deep linking that um and then when you tap it uh you know we'll parse that link send it over to um you know send them to the page. Um, that being said, uh, it's kind the the phones are

11:55 a little bit what seems to happen is if if something gets rejected or or certain things happen and it kind of like silently stops working, um, what I would recommend is uninstalling the app and installing it again to um, you know, that way because it's it's probably an OS problem would would be my guess. Um, you can also in the kind of in that top like hamburger menu,

12:20 you can also go to notifications and um, you know, and and see one of them if if you need to. Um, and see, you know, that should take you right there as well. But, um, but theoretically, you should be able it should be taking you there when you tap them or if if you miss it, you should be able to go to the notifications and then tap from there. Um, that said, if you uninstall and reinstall and

12:42 it's still not working, let us know. we can, you know, maybe there's something else going on. Um, but yeah, it should actually do that. It should take you right to that proposal when you tap it. I wish it was like the web URL work. Yeah, some of the the you know, similar with with push notifications, you know, we do send out push notifications, but if you're not getting

13:04 those for any reason, um you know, there's a lot of different settings on on phones now to control different things. And so it's easy for it to stop working and we don't even know. Um basically, a lot of a lot of that stuff is is handled by the OS on on uh right um Android and and iPhone both. So, um, a lot of times we don't even have a way to know it's not working. Um, but generally speaking,

13:29 for most things, reinstalling will will it should work. Yeah. Blow up the install. You know, there's also probably a setting somewhere you can you can tweak or change, but you know, it's trying to trying to dig down into the settings app sometimes is hard. Great question. Let us know if it doesn't keep not working. Yeah. And so, um, so going back to one of these bookings. So, kind of the way um

13:53 the way we have it organized is, you know, we've got this overview tab at the top here, and that's going to have a lot of your um you know, notes, just kind of about the event. If you go over to the resources tab, that's where you're going to be able to see things like your questionnaires, checklists, designs, um you know, if you need to manually up manually upload an attachment,

14:15 you can do that as well. Um, and so if I go into my questionnaires, if I need to make changes, um, something we recently uh, released was an update to allow you to edit these directly, you know, so if you've got like a staff questionnaire or something like that, um, they can come in and fill out a questionnaire or do things like that now. Um, you know, submit a final if they need to,

14:39 things like that. Um similarly uh for checklists if you have kind of you know to-do things to do um your staff or you can come in check things off add new items like that and then similar for designs and attachments. Then the last tab here is the messaging tab. And so with messaging you can kick off a new email, you can read things that came in. Um and one thing that can be kind of helpful

15:06 with the messages is to make use of the templates. So, if you do have any templates already set up, um you can come in and use those as well. Um the templates can even support attachments. So, if you've got a custom template with attachments or things like that, you know, bring in the attachment as well. So, you know, you can have the invoice automatically go out or,

15:28 you know, if you've got some kind of a a FAQ, you know, PDF or something you send people or a sales PDF or things like that, you can automate that as well. Maurice asked a question. If a client doesn't answer one of the questionnaires, will it alert me through the app? Um the I don't I don't think so. No, you can set up an email, but I don't think an app notification. Yeah,

15:51 you can set up email um notifications to uh to let you know that, hey, it's, you know, a week before or whatever. Um you could set up a number of those to go out to you. Um with the push notifications, it's a little you know, it's a little harder for us to to kind of offer that. Um, but what you can do if you go to the the little three dashes at the top and go to settings. Um, that's where you can

16:16 set your push notification types. So, by default, everything is enabled and you can kind of see, you know, bookings come in. We do notify you when a questionnaire is marked as complete. Uh, you know, we just don't do with with incomplete because we don't, you know, when would we send it or, you know, how' that work? um similar things like you know if it's signed, if payments are recorded,

16:37 um various proposal things. Or is also um in inside the web version of Check Terry where there's some reporting, there's also a bunch of filters like show me question, show me bookings that have questionnaires that are not complete or something on the lefth hand side. Um and that could be really helpful for just kind of getting a quick view of like what still needs

16:56 to be done. Uh basically, but you can also send an email. But yeah. Yeah. Yeah. And you can on the in the app too, you can also see um which ones have Oh, it is right there. Okay. Yeah. So, there click fil. Yeah. So, yeah. Yeah. Sorry. Maybe I wasn't paying attention. Sorry. And so, um so yeah, so the messaging, you know, sending out a quick email or something is is really easy. um under SMS. So,

17:23 if you've enabled Twilio in your account, that's going to allow you to send SMS messages through um you know, through Check Cherry or through our website or through the app as well. Um so, that'll go out through your Twilio account and you can even do things like the send later and whatnot. And then under automated, that's where you can kind of, you know, kick out. It's kind of like

17:45 our quick send on the web where you can click uh, you know, just quickly send one of your templates out and that'll go out, you know, to the customer, uh, based on your settings as well. Um, and then one other thing we'll look at on these bookings. So down here at the bottom in the footer, um, you know, there's a few more quick options. So, just kind of some quick links, you know, quick new

18:09 message, quickly collect a payment, things like that. Um, if you click this this uh this arrow, the share, I've heard it called, um, that's where you can get a link for the web. So, if you just need to share a link to somebody or, you know, in iMessage or, you know, copy it or something like that, you can do that. And then similarly, you can open it on the web. So, that can be helpful if you

18:31 just want to get over to the website version. And then this uh gear thing has just kind of other general settings that don't don't really fit in anywhere else. So if you need to change the status or uh uh you know set your other settings that we kind of you know kind of have buried you know as far as your cover photos or you know balance due dates or things like that you can do that as

18:54 well. And so if we go back here to proposals uh proposals are going to be real similar. So with the proposal screen um you know you can quickly uh see your proposals make changes and basically it's you know real similar to the um to the uh Yep. We have Ked wants to add something. Yeah. I can talk. So hi guys. How are you? Raise your hand anytime too. There's I don't know how to I'm trying to

19:24 figure out I'm trying to figure out where to raise my hand on the That's a thing. But anyway. Yeah. Go ahead. Anyway, so basically uh just to answer whoever it is that that said something about the the questionnaire and everything. Um my my what I could add on to that is that you can do a notification that you that it gets sent to you by email and it's like a reminder email uh automated.

19:49 I do it one month before um before before the actual booking. And if it's not, you can also check out a part. If like put a condition, if it's not finalized, send it again three weeks before, send it again two weeks before. And you most of the time brides and grooms don't have everything finalized for the questionnaire uh until about a week or two before their event. So my my advice to

20:16 you is have your automated system work for you so you don't have to stress. And also clients, as much as annoying it could be, but it's a reminder for them and then they realize your worth when they see the effort that your system is doing to better their event. Rory says, "Cool." And it's Ked, right? Not Khaled. I always want to say Khaled. It's It's Khaled. Like DJ

20:39 Khaled. There it is, man. Sorry. It's all good, guys. So So that's my suggestion to everybody, guys. Honestly, just use use the automated system to your benefit. Check Cherry makes your life way easier. Yeah. And I I agree in terms of uh you know, it's how often you get, you know, my kids are starting school soon and how often, you know, I've gotten multiple notifications about,

21:01 you know, confirming their data or whatever. And you know, how dare you not drop everything and act right away. Yeah, drop everything. I got an email. Oh yeah, I need to do that. And so, um, go back to the proposal. Kind of the main big difference between the proposal is at the top you'll see these quick links. Um, right now it'll show in in your version of the

21:23 app. We'll have the send proposal to customer. Um, and that'll let you quickly send that. Uh, somebody pointed out, you know, the other day that we don't have a a great way to uh preview it. So, um, so this will be coming out in the next version of the app where that'll take you over to, uh, to just quickly view the the web version that that customers see. Oh, nice. Um, you know, kind

21:45 of an obvious thing that, you know, just Yeah, it's easy for us to have oversightes. I mean, I, you know, there's a lot to cover and so again, if you ever have feedback, just chat with us, you know. Yeah. Yeah. And similar leads, you know, it's going to look real similar if you're um if you're doing leads as well. So, um, you know, you can see whatever information was collected. And

22:08 just a reminder, leads typically, you know, they can come from people that started to book you but didn't finish for whatever reason. Um, if you do any like lead capture forms or contact forms on your website, um, those can come from there. And then, of course, you can manually add leads as well. So, and just y love it. Another one is uh if you if you basically uh want to raise your hand,

22:31 uh Maurice is letting us know at the very bottom there's a react uh action or something like that down there. So that will allow you to raise your hand. Yeah. Awesome. And the on the lead page um this the settings thing in the bottom left is especially useful because you know you can go there to convert to proposal or uh you know archive it if it's kind of junk or flag it

22:53 as spam or things like that. So um you can also change the status you know if you make use of the the different lead statuses you know hot, warm, cold, all that stuff um you can quickly do that as well. So um you know all those features are are frequently accessed for sure. Um mini sessions you know um kind of on the photographer side um you know if you use mini sessions you know you can

23:17 you can access those within the app. Um and then appointments um you know obviously those are those are useful if you make use of the appointments. We think of appointments as more like you know meetings or you know planning sessions or you know if you uh do kind of a pre-sales consultation uh you can embed um kind of like a calendarly type calendar on your website and your appointments

23:42 will come in here as well. So um again that's helpful for you but it's also helpful for staff. you know, if they're in in their account, they can see any appointments they're assigned to. You know, if you've got somebody that uh needs to, you know, that needs to be on the call or things like that, you can uh make sure that they're on there as well. Unclaimed bookings. Um this one

24:04 is useful for particularly on the staff side. And those are going to be bookings. You know, if you've got the settings enabled in your account to allow uh staff to uh request or claim bookings themselves, then um they can go here to see those. And so that'll just show any that are um you know, waiting to be uh you know that are available for them. And then if you're an admin, you'll see this

24:30 pending review that'll let you approve them as well. So you know for a lot of people they have it configured that a staff requests to work an event and then you know within the app then you know you get that notification you can come here and approve it or deny it or whatever you want to. Got another question uh can I integrate my calendarly? So um the what you can do um there's not like a

24:58 direct I'm not sure what a direct integration of calendarly would look like but what you can do uh Calendarly syncs with you know various calendars including Google calendar. Uh Check Cherry also syncs with Google calendar. Um, so if you've got, you know, if you currently use Calendarly, um, you know, you can, uh, enable that Google calendar sync and then we'll be able to pull

25:20 in any any events from your, um, from your calendar and show them within Check Cherry, you know, block off availability, things like that. I mean, it's also worth mentioning we have the appointments feature, right? I mean, are you aware of the appointments feature in Check Cherry? There's uh you can you might be able to ditch Yeah, there's appointments and you might not need

25:43 Calendarly basically. So, there's an appointments feature. There's a webinar on it. Um I can dig that up um that kind of we'll go through that stuff, but yeah, I'll I'll post a link in it in the the chat. Yeah. Yeah. And you know I think uh we I mean we still use Calendarly ourselves. So it's it's uh Calendarly is great and um you know but um but yeah we do have uh kind of a simple

26:07 simple form of Calendarly that that you know might be enough for for a lot of use cases. Um and then if we go down to the activity section you know we can see some more things. Um the calendar I think is very useful. So that's where you can kind of see everything um you know at a glance. um your confirmed bookings, proposals, whatever you want to see, you can turn on and off

26:27 um as needed and, you know, go to different months um you know, things like that. And then checklist, uh that's going to have all of your to-do items. So again, that's going to be um you know, kind of similar to on checkerry if you go to sales um I think I might call it to-do list on the web, but that'll have all of your checklist items um you know listed listed in one place. The

26:56 message center um that's going to be basically any messages that are awaiting review. So if you make use of that feature where instead of having the messages go out directly you prefer to review some of them um you can do that and you know send those out quickly. Um you can also make edits or you know send them later things like that as well. Uh scheduled messages um you know kind of similar

27:22 when you're going to send a message we do have an ability to let you schedule it later. So that'll show that. And then if you just want to see all of your message history, you know that one that I just kicked out to example.com that got dropped um you know you can see that history as well. And then at the very bottom um we've got a few tools that are that can be useful. So if you just want

27:43 to quickly check availability on the web or on you know through the app, you can do that. You can drop in a package gold, you know, somebody's like, "Oh, you know, why aren't you available on July 2nd or something, you know, you can drop in a date and time and we'll uh, you know, check whether it's available or not." Um, similar this set time off, that can be useful for you,

28:04 but um, you know, also for your staff. So, if they need to come in and set their availability, that's where they're going to do it through that time off section. And then, um, at the bottom, we've got a couple things. um um the online booking links. So, uh feedback that we got was that, you know, hey, I want to let my customers book me. You know, I've got the app installed. How can I let my customers

28:27 uh go through the online booking? And so, we added that recently. And basically what that, you know, lets you do is go to a page and then they can scan that QR code. You can copy the link and email it to them or text it to them. you can hit share and and you know share it through by message or whatever. Um for some more questions here. Yeah, you can. So Jody says uh I was late joining. Is

28:51 there a way to see the dashboard? Um yeah, for as far as the like the check cherry like like customizable widget dashboard widget dashboard. No. Um you know, we'd like to we'll probably have more stuff like that. um it's just frankly it wouldn't the wouldn't fit well with any app and you know there are some kind of limitations as to what you can do with native um with native

29:20 apps that that would make it a little bit harder. So, um, you know, I would definitely, you know, if you go to the, um, the, uh, the web version of Check Cherry, you know, I think that if if you really need access to absolutely everything, I think that's, you know, still the kind of the best way to do that. So, coming out soon, um, you know, we've got a few Cherry Payments features coming

29:43 out soon with, um, you'll be able to see things like your your payments, your payouts, stuff like that through the app as well. So, um, so that's not in there yet, but you'll see that in in our next update as well. So, and the last couple things, um, if you go to the kind of this, uh, you know, hamburger menu in the top right, um, you know, those are just kind of some quick links to

30:05 jump jump to other places, uh, for the most part. But, you know, if you're in on the bookings page or something like that, but couple things that are useful are the notification section. So that'll have a place where you can um see all those notifications, tap them to go straight there, etc. And then um the settings is where you can kind of go in and you know there's a few just

30:27 kind of systemwide settings. So if you prefer Google Maps over Apple Maps or you know whatever, you can change that. Um and then that's where you can set up your push notifications as well. Um, for a lot of a lot of common errors, you know, if it shows an error or something about, you know, not showing push notifications, um, a lot of times that'll have some info about, you know,

30:46 if there's something you need to do like give us permission or something like that as well. So, um, but yeah, just let us know if if you have any any, you know, problems with push notifications, anything like that. Um, you know, we can uh certainly give advice and and see, you know, what we can do. So, um, so yeah. So, I think those are, you know,

31:06 kind of the the feature overview. Um, I guess the only other thing we didn't mention is, you know, obviously click the the plus in the bottom right. You know, that's where you can kind of do some of the the real common things like, you know, create a proposal, create a booking, create a lead, uh, create an appointment, things like that. So, um, so yeah, so I think those are,

31:25 you know, that's kind of the overview of the of the features and and functionality. Um, you know, there's, uh, yeah, happy to take any questions or anything else. Yep. It's come a long way and plenty to do still. Yeah. So, yeah, if anybody has comments, questions, feel free. Uh, yeah, this is Hey. Uh, okay. Yeah. So, I'm definitely going to try that. I don't want to

31:55 mess up things later. But uh my question is not really related to the app. Yeah. So I can keep it to later or if it's okay if I can. Okay. So basically um I'm trying to look for a way to use Zapia whereby when I do Facebook like maybe I'm running ads I want to be able to get the leads but I notice after I run it for maybe like two or three days it just cut off. So,

32:21 I don't know if it's like a limitation on my side with Facebook or it was with uh what was it called? Check because you guys have some pre-made ones that are pretty good. So, I'm still working and learning to do better. So, math, I don't know if you'll be able to help with that. Just just something that I've been working on last two weeks. So, the the Zapier stopped

32:42 running after a while. Yes, like two days it just stopped running. Okay. So I um within Zapier um if you log in it should tell you like like there should be kind of a log that'll show more information um where it'll have I don't know how to get um I don't know exactly where that is but but if you uh click on like the zap within your account um there should be like a kind of a logs

33:12 or history and it should tell you um you know if if it's if there's an error because what happens with Zapier is if there's an error it'll stop after a while like it'll accept like you know like once it gets like like three errors in a row or something like that um it'll stop working and so like as an example maybe you're pulling in data from from Check Cherry and then you know maybe

33:35 it doesn't have something that that Facebook or whoever is expecting and then it causes an error um and then it stops. So, um, so if you look on the Zap year side, if you look for those logs, that should have more information. Um, if that doesn't help, um, we do have a way we can kind of get some more logging enabled on your on your account so we can kind of see what's going

33:57 back and forth. Um, but my guess is those logs should have should have some more information about there's nothing we're doing, right? I mean, in terms of I can't imagine. Yeah, we send out the the the um the notifications or it depends what kind it is, but yeah, generally speaking, um you know, those those notifications should be going out until until it gets disabled on the Zap

34:17 year side for some reason. Yeah. So, that's why I was a little bit because like it's just like a twostep kind of a thing. It's just like new leads from Facebook, grab all that da send it, create a lead in check cherry, which is pretty straightforward. So I'm thinking definitely it will be an issue from Facebook side because like it just it doesn't even throw any error. Uhhuh.

34:39 Um is campaign done running perhaps? No. Eric, can you repeat that? Is your is the campaign done running or is it still ongoing? Like so I kind of pause the campaign because I'm getting leads but I have to do everything remotely and sometimes you know how people attentious span and then by the time I call them it's now dragging. And so I'm like instead of wasting money, just post my

35:03 campaign and try and figure it out. And I reach out to Zapia and they just being them. You know, they could care less now that they're making a lot of money. That's just the way I feel about it. Yeah. I don't know. That's very interesting. So, uh maybe put them on a spreadsheet and then from a spreadsheet to check see what that does. I don't know. That could be another Yeah, maybe that's

35:24 what uh that's the leads or something, but I don't I don't They're probably not coming over. Yeah. Yeah, that's the because when I run it manually, it gets it and then it runs again, then it stop again. So, I'll double check with Facebook. Hopefully, they can help with that. But yeah, thanks. And you know, maybe some point we'll have a you know, an integration with Facebook directly.

35:46 Um I just added for Facebook to check for our marketing purposes. So, yeah, we do have um under the zap here. I don't I don't know if it's going to help or not because my guess is they're not getting as far as us. But we do have um in the Zap year settings um there's something called um enhanced logging and once you turn that on um we'll log all of the Zapier traffic um which can

36:14 be helpful for kind of getting to some of those issues. uh we don't turn it on by default, you know, because there could be sensitive information in there or things that you know that that we don't want to be logging, but uh but if you turn that on, that'll that'll kind of give us some more data and we can see, you know, what's getting sent to Check Cherry, what what we responded with. So,

36:32 you know, because certain things that come up, you know, say say you like submit a a, you know, an email, like a name and an email field to Check Cherry. Um, that might get rejected and, you know, with a message like, oh, you know, this isn't a valid email address. And then what could happen then is, you know, you're never seeing those errors necessarily, so you don't necessarily know

36:55 why it's not working. So, um, so turning on that enabled, that enhanced logging might help as well. Okay, thanks. I'll definitely look into it and if anything, I'll let you guys know. Thank you so much for all the help on the side. That's cool. Love it. Well, Matt, I mean, hope we're all good. Um, anybody else have questions?

37:23 Awesome. Well, the uh Yep. Thanks, Matt, for doing everything. Thanks for coming. We thought this would be a shorter one, you know, so there's there's, you know, the app's got it's pretty straightforward. Um, so thanks for coming. Thanks for the kind words. DJang, um, you know, feel free to sign up, send an email with that feedback, you know,

37:43 or not. I understand. Apologize if you got your feelings hurt. Um, you know, we just got to we just got a lot of priorities and got to manage the business in certain ways and uh can't just do Zoom calls um for feature request ideas. Um, even with existing customers, we don't do that. Um, but yeah, have a good night everybody and thanks for coming. Thank you guys. Bye-bye.