Sneak Peek: Extras — The Future of Upsells in Check Cherry

0:00 This is Check Cherry Live. We're going to talk about our next generation of upsells extras. Um I'm Jed. I'm one of the co-founders. Matt, the other co-founder here at Check Cherry. Um and so this is a sneak peek. Um we want to share uh something that's coming and get feedback and all that stuff. So um as usual, Matt will be doing the driving. I'll be fielding questions

0:24 um that type of stuff. Feel free to chat, raise your hand. I'll try to get to you. Um, and we've been working on this for a while, right? And I suppose, um, you know, I guess one, you know, I guess we'll let's just dive into it, I suppose. I say what's what's different than add-ons? This is my first question. So, I'll let them ask, but um,

0:45 you know. Cool. Yep. Thanks, Jud. So, um, yeah, welcome everybody. So, um, basically what we're going to be doing today is kind of a sneak peek. Um I think we'll um um something where I think we'll roll out in some form this week. Um we'll see if it's uh we may make it generally available. We may make it, you know, a thing where you chat with us, but

1:06 um to enable. But basically the idea is right now on your account, you know, you've always had packages, add-ons, um backdrops, you know, it's kind of a photo booth specific feature and it's long been something we've wanted to do, which is to kind of make this a little bit more generic. Um, the problems that people run into with what we have now is that, you know, add-ons are great when

1:29 you have a bunch of items and you want to let your customers choose any number of those items, right? They can come in, they can pick, you know, this one and this one. They might pick no, you know, they might not pick anything. They might pick everything. Um, you know, number of different items. Uh then kind of the next level is backdrops which um you know we

1:49 show on every account even if you're not a photo booth. Um but basically with backdrops typically the customer is going to see all the different backdrops we have and then choose one of them. Um and then they'll go on to the next step. And so you know not super frequently but an occasional question we get is like hey I want something else that's not an add-on or a backdrop. You know,

2:12 I need my customer to choose two of something. Yeah. Green screen backdrops. I need one more than one. We don't have an elegant solution there. Yeah. Right. Props. Choose one of so many. Yeah. And so the idea is to make this a little bit more generic. Um this, you know, this is something that kind of ties into absolutely everything in checker, which is why it's taken a long time for

2:34 it to to come out. But basically um the uh kind of the goal is to to give you some more flexibility to to give some more different use cases. So um so this is a feature we'll be working on continuing to add and functionality to. But kind of the gist of it is now if you go to booking engine um we've always had these extra questions or we've had them there for a long time.

2:58 There's now a new uh tab in here called extra categories. And so let's say we want to add um let's go with props, you know, maybe I need I have uh props, you know, collections or, you know, sets of props that I want my customers to choose from or, you know, and I want them to choose one or choose five props or something like that. So let's go ahead and add that.

3:22 And once I do that, you know, it's going to say your extra categories been created. And now in my drop down here, in addition to add-ons and backdrops, I've got this new one called props. And so, um, so it works real similar to add-ons. You know, you can add things. So, let's go ahead and upload something. We'll call it, you know, props pack number one. And put an image there.

3:49 And hit save. And I'm going to delete this example one. Maybe create another one. And of course, got all his data queued up. You ready? Look at it. Were you practicing? But I did add a couple of them to our media. I was like, "Oh, it's going to be annoying finding the photos." So, love it. Yeah. So, and of course, you can set a price on these just like add-ons.

4:19 Um, you can do kind of all the normal like package type things or add-on type pricing schemes where you know multiplies by hours, by days, all that type. So, it's going to feel a lot like add-ons basically. Yeah. Yeah. Real real similar to add-ons. Um, and then let's add one more just to have a few to look at here.

4:47 And once you do that, um, now you've got, you know, you've got a p a place to, uh, to upload all your props and and manage it. And so, um, how that looks from the customer side is, you know, they come through, they go to the photo booth, they pick a package, pick a date a little bit in the future here. and the add-on step, you know, same as before.

5:18 And then this uh Oh, and I guess we've got a back that's still there. Whatever. Yeah. Then after that, your new step is going to show up. So So we've got this prop step. And um you know, it's going to have kind of real similar, you know, they can click, they can see the preview just like add-ons. They can choose things, they can add it to their um order, and it's going to get added on.

5:40 So I have a question. Will will each prop or will each extra category be a separate step? Yes. In the booking engine. And so that's another thing that people asked, right? They have a lot of add-ons and it just kind of got overwhelming on that add-on step. So I think that's great, too. Yeah. Yeah. And so um so that's kind of the simplest case, you know, hey, I want another step.

6:02 I want another add-on. Um similar you know if I go to a proposal if I create a new proposal now one of our packages we'll choose a date we'll choose a time and now I've got another item here called props in the dropdown and you know the same way I can um do an add-on I can well when you call it props yeah there you go um and I can add some props to my uh to my composer

6:30 go ahead and do that has his hand up it when you're ready for a question. Matt, go for it. Go ahead and unmute yourself. Hey guys, how are you? Good. Uh, my question is because I don't have I have props in general as an add-on and what you what you just showed is an amazing um feature, but my question is can this props category show up only when they choose like

6:57 tie it to an add-on? Um, not currently. Makes sense. So, so basically it's something where you want to, you know, if they choose the props add-on, then then add the step at that point. Yeah, that's that's what I my recommendation is because honestly, I've been waiting for this feature for a long long time and you guys like you should see the smile on my face right now. Now,

7:23 I have a question. Why not just have the props and then charge for them right there? Like, why not? I I have the props as an add-on uh because due to COVID a lot of people just started saying we don't want props this and that. So I just adjusted my prices in consequence and I do a lot of weddings as well where they take the glam package without the props. So

7:46 you know when I give them a mix of you know over 50 different props I charge a little bit for that. And part of that is also the handheld signs you know what I mean? Mhm. So then do you have them choose among the props? Is that exactly? So I would send them a different link to choose from the props and then I would put it in the notes that they chose prop set

8:06 number one, prop set number two and then you know but but having it online like that like through the check cherry process is an amazing add-on. I'm just trying to see how I can fit it in within my uh my bookings. Matt, it might could he not have basically a props add-on and then just have that as a step and they could skip it, right? Yeah, you can make it um you can have the steps be skippable

8:31 and then you can tie it into just certain packages as well. Um so we'll take a look at some of that. But um so that would be one option is like you have a um it's like a skippable step, you know, it if they want or not. Um but yeah, depending on on how your pricing and stuff works. Um yeah, that that would be the That makes sense. Tiffany's asking here. So, essentially, this is a way to

8:56 make add-ons show in separate steps versus all together. Is that correct? I would say it's one difference. There's actually more. I mean, if that was just, but there's there's more to it. And I guess we can get into some some more. Yeah. Yeah. We can get into some more of the settings. So, so that's kind of the simplest case, right? I just want to have another step that functions

9:15 like an add-on. Um, they can come in, they can pick things, all that type of stuff. So, um, so that's great. You know, useful for certain things. Um, but let's go to once you've added a a um a category. Let's go over to the package manager now. And let's go to one of the um one of our packages. And so under advanced, we've got kind of a junk drawer of of stuff under advance, but

9:45 we've, you know, we've always had uh Do you really know what you're doing here? No. So, if you're uh if you're, you know, interested enough to to be on the advanced page, uh we've had the the backdrops page options. Um you know, we've got some add-ons options. So, now we've got a new panel here for props showing up. And this is where you can set your settings for props. Um so,

10:09 as an example, maybe you don't want this to show up on every package. You just want it to show up on certain packages. um or you don't want to you know you don't want it to show up at all on this package or you want to say hey this is you know this is something that um you know I want them to pick one and so like an example of that would be backdrops you know eventually kind of the plan is

10:31 to roll backdrops into this feature so that you know if you're not a photo booth company there's not really any reason to have as a separate thing or and even add-ons you know add-ons are kind of a type of extra category but at this time they're just kind of built in So um but what you can do is you can say hey I only want my customers to choose you know one or three or you know five or whatever

10:54 and then you have this uh skip option as well. So the skip works kind of similar to the skip option with backdrops where your customers can just skip it and fill it out later. Um, so that's that's an option as well. And we'll look at some ways a little bit later for how you can bulk update your packages. So you don't need to go into every single package individually. But

11:14 um, but that's kind of kind of the idea there is that you know maybe with certain packages you include the props or you know other things and then with other packages you don't. So um, then let's go back to so under the booking engine then extra categories. Um, let's add one more category here. We're going to call it

11:39 we're just going to call it equipment for now. And go back to that step again. And so, one thing worth noting, um, you can drag and drop these. So, um, you know, if you want to kind of change the order, you know, if I put equipment here, um, it's going to change the sword order up top here, of course. So, um, so you could kind of move those around.

12:04 Um, we're starting out with a limited number of these. Uh, kind of what we don't want is for people to add, you know, you shouldn't have 10 different categories. Um, generally, you know, two, three is probably what the most I can see to add. Um, so it's not, you know, at least for now, you know, if you have a use case where

12:25 you need more categories than we allow, um, let us know. I'd be interested to hear it. But um but we're kind of keeping it limited because what we don't want is to create a hundred steps in your booking process because that's not not going to convert well. It's going to make you know things like your drop downs real long and stuff like that. But but if I go into the settings here,

12:46 um there's another setting that that impacts quite a few things. So it's called customer customer visibility. And so we've got a number of options here. Um, and basically what you can do with this is control like to what extent or when your customers can see these um these extra items. And so as an example, you might have certain things, you know, certain items that you only show

13:09 before the booking, you know, and so that would be while they go through the online booking process, you know, similar to your add-ons and backdrops. Um, that's the only time we want them to see it. We also um a piece of feedback we've gotten is that people want to have kind of a post sale, you know, after the event I want to have certain items available to my customers. And so,

13:32 um I think that's big like on the photography side, right? Like I have Yeah. You know, certain um you know, okay. Exactly. So, you know, if you have custom items, you know, for their event based on the photos that were taken there or things like that that are available to purchase, um, this is a good setting for that because then you can show it only after that and,

13:55 you know, maybe have a link to their booking page or to their uh, portal where they can add those on or maybe if you know, maybe your attendant there at the event can do it or things like that. Um, and then a couple settings were will probably launch with, but um, only show when added to the booking. So, one use case we've seen some people do is they have kind of like,

14:17 you know, add-ons that aren't really for their customer to choose from. You know, there are certain things that that they use internally, they assign to it, and it might impact the pricing, right? You know, maybe it's a uh, you know, an extra uh, room and board travel thing that they add. you know, that's not something the customer is typically going to choose, but you

14:36 might have that that you want to be able to assign internally. And so, if you choose this option, um, only show when added to booking, your customers aren't going to be able to b browse these items. Those are just going to be for you to add on. And so, if you want to add, but the customer will see it. Yeah. But only if you add it on there. So, they're not see all of them, just the ones you've

14:57 assigned. Yep. And then the last option we have here is never show. So never show to the customer and these are for items that are purely internal for your use. Um so if you want to uh you know we we labeled this equipment earlier, you can basically use this as uh as a simple way to assign equipment or things like that to a booking, right? So say I I have an equipment um category.

15:25 This is never shown to my customer. I can go in here. I can um you know add photo you know photo booth unit number one. Yeah. Whatever you got. Yeah. Yeah. And I can you know upload a loader picture if I want or not. Um you typically would not charge anything on this. I mean the customer is not going to see it. So it's not really you know

15:52 um we'll probably hide the pricing in fact. Yeah. So that's that's it's gonna be this little wrinkle there that we got to figure out. But yeah. Um, and then for that to upload. Oops. All right. Meanwhile, Gerald says, "I love this. Would would also love if these can be attached to add-ons as well as packages." Gerald, uh, unmute yourself. I want to hear kind of some use cases.

16:17 Sure. Um, so as an example, um, if if we're selling something that's an add-on that that we want them to have selections of, so for instance, we're selling a prop add-on, but then we want to have that particular package that they bought, like say they bought the glam package, it'd be nice to be able to have then the equipment, and then we could dictate how

16:38 many of those items. It kind of falls back to my request sort of before where the add-ons uh when you create the sections if you could actually make the sections exactly kind of what you're doing now where you could say you can only pick one or you have to pick like we do audio guest books and then we'll do like free audio guest book and they see all the audio guest books but there's nothing

16:59 stopping them from selecting two audio guest books or three or or things like that. So, by this new add-on that you're doing, you can tighten that up and you can say you can only select one of these and make it so they can't. We can't do that with the add-ons, but uh but there's certain things that we would add on um as a you know, something that we would add on extra like a lot of times

17:22 we would take some certain DJ packages and we might want to add on a photo booth package as opposed to having them book a second package because we find that that does get confusing once they're trying to work with two packages at the same time. It just gives the flexibility for for certain things that we add on that we can say you can select um once you select your add-on

17:42 then there's some options for it or maybe and the options would be free I would assume right every every not necessarily um no yeah we might charge like for instance for backdrops we have different prices for that and it's all set up for backdrops to do that but for something like prop packages we may have like a a table that we that they can get a sixoot table full of props prop. So they can get

18:04 a 4 foot or they can pick individual ones, but we might want to say, "Okay, well, if you add on the this 6ft table with that, you can select four of these props and four glasses and and they can detail them out. The add-on to them is adding the prop table, then the ability to actually say, well, now that you've added that add-on, here's what you can select as part of that." Interesting.

18:27 Yeah. And that's kind of where I'm going with that is is that um because I have a whole pile I just spent a fortune on a whole pile of sign packages of all different things and got make some money. I got some old profit. I want to charge for them. Exactly. But I also want to be able to sell them a table full of props. And if I do that, I can't really sell them a table full of props and then

18:46 try to tack on all those extras. So that would be a perfect example of how the first thing that I would use um in that way because it allows You know, it's Yeah. No, better selling. I like it. The add-ons are just as important to us as the packages, honestly, because a lot of the things that we put as add-ons. Um, they're an add-on, too. The add-ons never go away, Matt. Okay.

19:09 Yeah. The uh or tighten up the add-ons so that you can actually say you can pick an add-on, but you have to, but honestly, this works even better because Yeah. Yeah. So, that that would be my justification for why. Yeah. No, I'm just I'm curious of use cases and you know, how we can kind of work it in. So, thank you so much. Led has his hand up again. Let's hear it.

19:30 Go, you still there? You want to unmute yourself? Sorry guys. Uh, yeah. So, my question is is that I just saw what you guys did with the applicable if something just trying to understand. Isn't that kind of what I asked before? Uh that's why the minute I saw that, I raised my hand and I said to myself, well, if we can apply this category, if they chose something, maybe I misunderstood. Well,

19:56 you can say if it they chose a package, yeah, it can show up. It's not My understanding is if you choose an add-on, it doesn't show up. Honestly, what we were thinking is this would probably replace add-ons over time. That's kind of like the and I don't know what we would call it or how that would work, but it's kind of just more like a a more wellthoughtout add-on system and you know

20:18 and we can kind of like rethink it from the ground up. You guys you guys are overthinking it. I think that honestly your formula is amazing. You can't you can't mess with perfections. You guys, you give us you give us the option of of going step by step. Even when you give us the option of choosing that this applies to a package or an add-on,

20:38 that is honestly I can't see better than that. So trying to tamper with something that works perfectly is honestly I don't think I think you guys can create this to to always uh you know what I'm thinking it could do. You know what I mean? like well yeah we're always listening to customers and it's you know it's one thing it's amazing you guys listen to us that's what matters

21:01 yeah and we want to find a way that has software that's helpful you know I think at the end of the day so I mean that's really um super but yeah thanks for the kind words go ahead sorry I just wanted to say whenever you guys I don't know if you're going to also blow our minds with your next like introduction soon but I also have something in mind can you know when

21:20 it comes to having how many attendants can be at a photo booth. I don't know if you guys thought of that. Yeah, I know. Yeah, you want to kind of like if if there's so many guests or something that there's c certain amount of attendance, I think, if I remember right. Yes. I don't know. That's the thing is I think you're the only person that's ever asked for that, oddly enough. Well, since

21:38 everyone is here, I want to explain why. It's because if we're doing a 600 people event, I mean, we need multiple attendants just to to conserve the quality of service, right? Isn't doesn't there isn't there just one booth or do you do multiple booths? We can no even at one booth having two people for like eight hour contracts. I can't just think one person. I got to be human. You know what

22:00 I mean? If if the the attendants want to go to the washroom or something and the photo booth still, you know, the show must go on. Um I I I still need sometimes I put three people at the photo booth just, you know, so they can do rotation. No, I mean I'm not saying you're doing it wrong. I'm just I'm saying it's not common feedback we get. So that's just the you know saying it's not

22:18 a good idea or we shouldn't implement it. just why it hasn't made the priority list I think is at the end of the day. Um but I think you know maybe I don't know maybe at some point. Yeah, I think you know a way to set the number of people certainly manually I mean to where you could say hey I need three staff on a on a booking I think certainly we can do that and um I I think where we're a little

22:38 less sure is how the how to automate that you know whether that's on a package setting or um we can tie it to we can tie it to a to an add-on that if this add-on exists then a second attendant can and also another thing that I wanted to also recommend to you is let's say I have let's say five people on my staff that requests one event, right? Uh when when I when I accept that

23:03 one person, I don't see the other four, you know what I mean? That that requested that same event, but I need to put two people. So, I would have to remove that person to see who else applied, you know? No, that's something that we've heard from other people for sure. So, I totally get that. No, letting you set like say, "Hey, I need two of these or something like that."

23:24 I get that. Yeah, thank you. Thank you guys. Yep. Sunflower Dream says, "I missed the beginning. Why would you want to use this for backdrops rather than other backdrop options?" And the short answer is um it might replace backdrops. You might have not have a choice, but a feature that you might that you were going to get this with this, which where you wouldn't get with the other

23:42 backdrop feature is like, hey, choose choose two options. So, we have some people that do like green screen backdrops and they do like multiple files, so to speak. So, I've seen that stuff like that. So, but there's not I don't know. There's a very compelling reason at this moment in time. Most people to to be clear use your backdrops in in the don't worry about this yet. Yeah. Long term

24:03 um you know we don't it doesn't make sense for a you know mobile bar or a venue owner to see backdrops in their account. That that's the main thing we're talking about where we don't want to show backdrops to everybody if if they don't use the backdrops features. So um so long long term this will backdrops will be a type of category you know we'll migrate it it'll be seamless but but

24:28 for now like unless you have a very unusual case continue to use backdrops continue to use add-ons this is only if if add-ons and backdrops aren't meeting your needs right now um that's we have another option yeah yeah well Samantha and I were talking about some of the issues that I have with backdrops today in terms of bulk updates and stuff Um, but that sounds like that's coming next

24:51 month. Um, and then you're and right now I load all my props in as add-ons that are free of charge so people can pick and choose. But you're saying that's all going to go to props. If you want to have it as a separate step, then this gives you a way to do that. So the reason that if if the add-ons are working for you, leave it as is. Like you don't have to change anything at

25:12 all. Like you can you can never use this feature and you'll be fine. Um, but if you want to pull your props to a separate step, you know, maybe you need your customers to choose three items or you want to make sure they pick at least one or that type of thing. Um, in the same way that a backdrop makes you choose one and only one, maybe you want to do something similar with with

25:35 another category. So, that's that's the use case you're going after. Yeah. But certainly if if what you know where you have now is is working um then um you know that that's totally fine. No need to to move it to another step and re-upload and stuff. It's just just if you have a a case where like hey this isn't quite working for me. Um or it'd be great if I had another

25:58 step to to break them out separately. Um that that it becomes useful I think. And Richard, is it you typically who chats with us? I know I know you have both of you and your partner's name on there. Yeah. Yeah. No, I'm typically there. Um, and I love it. I know. I love what you guys did a couple weeks ago with um making um my uh questionnaire, not my questionnaires,

26:20 my design templates apply to certain packages. Um that that was a big hassle for me. Um so I really appreciate not not add-ons, the designer templates. Yeah. So, we sell custom books, guest books with our photo booth, and so customers have to go through the design collection to fill out the questions to create their custom book. It's one of our add-ons, but it ends up loading all the

26:44 Anyways, it doesn't matter. It's not the purpose of your backdrop, your thing. Cool. Several other comments here. Matt, just FYI, just saying minimum two people. Two people on Hunter event. Yes, we need two people on event. Alternate option in case someone cancels. Awesome. Two. Gerald has another assigned staff question. Do you want to about it? Sure. Um, and I noticed this because I had an

27:04 event. Um, I booked an event where it was I was it was like a two-day I was officiating on the Friday and then we were DJing on the Saturday and because it's the same client and it all put it kind of like on the same page as far as for like it had Friday and Saturday all like almost like one event even though it was like kind of two. Um, but what I noticed is is that you can only

27:24 assign the staff to both. So, like for instance, it was just me officiating, but when I signed my DJs on it, they all think that they're working Friday. There wasn't a way to actually staff the individual things. And then I thought, well, then maybe if there's, you know, if if you're setting up a DJ event in a photo booth package and stuff, one might require one staff person to start at one

27:46 time and then photo booth might be someone later. Now, I kind of did it sort of in the notes kind of in I gave them in the title sort of thing, but I thought that would be nice if you could actually schedule staff specifically on the package and then it's not going to spread over two days. My staff all it actually came up when we when we had the feature where you could add multiple packages

28:08 um to a proposal and booking and stuff like that. This came up and it's a little more complicated than one would think, but I think you you know the guys that do do Yeah, it makes sense. It's just um Yeah, it's pretty high up there. Totally get it. Yeah. U Raquel says, "I would recommend changing deposit to booking amount, reservation amount, because deposit usually denotes money is

28:28 refundable and this is not always the case." Um, we have some settings here because apparently this is, you know, a hot button topic and the the advice is wide ranging from what I've seen and it depends on your state's law and I would recommend not, you know, just looking at what people are saying online, but look at state states have different contract

28:48 law effectively and words can mean things. Um, so we do have a setting. Yep. under due dates where you can say deposit, initial pay payment, booking fee, and retainer. So, we don't have booking amount uh or reservation amount, but we have, you know, one of those four probably should work for you, Raquel. Um,

29:16 and then Tiffany says, "Super unrelated question, but is there a way to make backdrop selection show in the before waiting process before add-ons?" I feel it's a little clunky. No. Um but if you eventually you saw how Matt was reorganizing the extra categories. Um potentially, you know, you could do it with extra categories. Um you know, but no, you can't you can't do that currently. Um

29:43 Darnell gave an answer here. Yeah. Default position in court of law. But anyway, uh Rico, I would just I would talk to a contract contract lawyer that's familiar with your state. Uh it's my understanding that state contract law varies um assuming you're in the US of course. Um but yeah, take a look. Uh but there are some options there for you. Um

30:04 and Marie has her hand up. Let's hear it. Hey. Oh, am I unmuted? I can hear you. Okay. I know. So I'm I know Matt's probably got like stuff to show, but I'm trying to understand this upsell thing. So, if you're in the booking portion and I mean you guys know I I also do event decor. So, if somebody books a wedding DJ or a photo booth, I want it to show, you know, pop up or whatever

30:36 so they know that I can do event signage or, you know, whatever else we do. Is that what this is for? Um, not necessarily, but maybe Matt, go ahead. Yeah. Um, yeah, I'm not sure. Um, it depends if I mean they can already uh under the the extra we we do have the option to where they can see different packages. So, I don't know if you already have

31:02 them in there as like different packages. That is um you can do online booking with multiple packages with that said. They can do that. Yeah. Well, the reason I'm asking is cuz like today I I've been working on this whole thing, a whole a whole process that I'm doing for a Sunday event. She she was like, "Well, I need up lights." I'm like, "They're in the add-ons."

31:23 She goes, "I don't know where that is." So, I'm trying to figure out what's missing that that the client can't understand to look under the add-ons. Yeah. Is that common feedback you get or is that I mean sometimes what I've noticed clients are just they call me they call me and ask me for pictures and I'm like it's all in the add-on area. So that's what I'm wondering. That's

31:42 why I was interested in this. I thought maybe this was going to help. How many add-ons do you have? I guess would be one qu you know because if they're really far down and you got tons of add-ons um this might help because you can have it next step basically. Yeah, that's what I was wondering because I mean it I mean we have got some customers out there. Yeah, the amount

32:04 of add-ons they have is ridiculous and so this should help. Um that being said, I mean I don't you know I would um personally I would find ways to not show I would show what's get sold most often basically you know but yeah a quick link that that you can use to to share directly your u your add-ons page as well. um it'll take them straight there. But

32:31 um but yeah, maybe you know maybe having having a a few different steps, you know, if there's different different things that each category Yeah. we'll have it. Yeah. Might simplify things a little bit. Yeah. And that'll bring it up higher, but you know, consider Yeah. pushing stuff higher. But yeah, I mean, think having a separate step, it should

32:47 be easier for them to see, but they're going to have to continue in the booking process. Yeah. And I'd have I'd have to look at the setup, you know, on honestly, but it's my thought is like you got a lot of add-ons, they're buried f far down the page, and it's hard for them to Nobody's got patience when they're looking at web pages. We're just like,

33:07 "Oh, it's not there. I'm out." You know? Well, I think the biggest thing is they don't realize that we do all any of that. Like, it's it's hidden to them somehow. I don't know. I mean, I guess if you're shopping for just the photo booth, you don't because I mean, I have marquee boards and things that it's under event signage. It's not under photo booth necessarily. Um,

33:30 so yeah, I was trying to figure out a way to make them see that. Also verify they're actually also verify they're actually showing up because, you know, if you add new packages and other stuff like, you know, make sure that it is showing up. Be another possible. I've seen where people add packages and they don't it doesn't get checked. they've checked their, you know, the

33:47 package scope certain ways and they've reorganized and done things and relabeled things and but you know how like you go on to, let's say you go go on to IKEA and you pick something, you add it to your cart at the bottom it'll say these might interest you too. Is there is there some way we can do that? I think it'd be cool. I mean I don't know um like where would that show up?

34:12 Well, because like during their booking should is there a way to like make because that's what I thought this might be was something where it just says oh and you know we have yeah recommended based on your purchase these things might go well too not currently I mean it makes sense to have like either offers like specials you want to do or incentives or recommendations like you say that

34:36 that would probably be a no-brainer of you know we could potentially even do that automatically So, you didn't have to set it up. But, um, but yeah. Yeah. Right now, when they add something um to their cart, it just takes them back to the same page that has, you know, all of the add-ons. But, you know, depending, I mean, if you do have a ton of add-ons, this, you know,

34:56 it's great in terms of like it shows right there. They can see it and take it back off and all that. But, you know, there is some scrolling if you've got a ton of different add-ons as well. So, um, so yeah, I I think some recommendations and things like that would certainly be a good idea. Thank you. Yeah. Got more questions. Theo says, "Hey, uh are these features live now?" Uh

35:17 not yet. Um but we'll uh we'll launch these pretty soon. Um um part of it was kind of see, you know, what feedback we get. Um we'll talk about, you know, maybe maybe tying it to add-ons and some things like that. So, we'll we'll see. Um um but I would expect sometime this week we'll we'll have this ready to go and we'll send an email out when we do that for sure. Yeah.

35:37 And then Helen says, "Is there a way I can add a security deposit fee to the total?" Um, and you can I mean we what do we have people do this with uh the flex pricing? Yeah, you can. Flex pricing. You can do something like set a search charge on there. Um, you know, security deposit, you know, whatever you want to charge. I mean there's a a couple of things worth mentioning

36:04 which is um you know you'll if they use credit card you know um you'll get the card the charge and then you'll have to refund them and we don't have like an automatic way to refund so to speak. Um and then also when you do refund you don't get the processing fees back. So keep that in mind. Um, it would be awesome. Like when you show up to a hotel, they authorize your card

36:26 and stuff like that, but authorizations only last for like a max of 30 days. I think it's it's even less now. Yeah. So, it's not like and also I could see that leading to a customer service nightmare where you're like tying up somebody's debit card or something like that. So, um, you know, that's the way to do it. Um, and we do have people that will add a security deposit

36:47 and then go in and refund, but it's a bit of a manual process at this point. Yeah. Yeah. And so then we've got who is it? Audi has his hand up. Let's hear it. Thanks for coming. Hey. Hello guys. Uh so my question is something a little bit out of this. I don't know if it's going to be right to even ask. Uh I notice whenever I am trying to set a message, I can't insert the picture.

37:14 It just crash. And I've noticed it for over two three like months now. So, I've been meaning to like ask. So, I don't know if it's something you want to touch up now or maybe I should just reach out to you guys in person for that. The Yeah, reach out to me on the chat. We had like one or I think maybe two other people mention not the only one. Yeah. And we're we we're look we've kind

37:35 of looked into it trying to fix. We can't we have not been able to reproduce anything on our end. Um if you want to do a Zoom, I'd be happy to. Seems like it's something browser specific. I don't know if there's like a certain plugin that people run that's causing an issue or or something like that. Uh but if you're up for for hopping on a Zoom uh uh just chat with us and we'll uh we'll see. Yeah,

37:56 definitely. No, it will be my pleasure because I'm I'm like I'm experimenting with a way to like get them to book book without having to talk to them. I'm still trying. So, I'm I'm trying to get some photos and play. Can we can probably fix it, but um Okay. Whatever it is. Yeah, it doesn't it's not something we've been able to see on our end. We've all tried committing. Yeah.

38:19 Okay. Yeah. Oh, yeah. We'll schedule a call for that then. No problem. Or even after this call if if that's okay with you, I'm available. Thank you. Okay. Yeah. Let me uh before we go to let me uh we've got one more thing we want to show off today and I don't want to run out of time. So, yeah. Um, so this will be a a pretty quick one, I think. But

38:38 one of the other things we're going to be launching um as well is basically some bulk update tools for your packages, for your add-ons, for your backdrops um as well. And so how that's going to work is, you know, now you'll be able to go to add-ons, like you know, right now everything's um you know, you can see everything and you have to if you want to make changes to something,

39:01 you've got to kind of do it one add-on at a time. Um, what we're going to be doing is basically instead of that, you'll you'll also have a bulkedit option. And so toward the top, you'll see bulkedit and you'll be able to check a bunch of them and then make changes to it. So if you want to update pricing, move to a different category, um, set packages, you know, things like

39:25 that, you'll be be able to do that. Delete them all, um, you can, uh, much more easily do that. And so that's going to apply to um to the add-ons, to the backdrops as well. See, we already have a bulk upload, but the bulkedit is new. And that's going to be kind of the same thing where, you know, you can check a bunch of them. You know, it'll update 200 at a time. Um things like that.

39:50 And then lastly, uh packages as well. And so, um you can uh bulk edit your package settings. you know, set, hey, I want to uh, you know, update the status, set them to private, move to approve, you know. Yeah. And I love this. Another thing that's cool about that is you get more information on your packages in one page. I mean, the way the package manager has been set up, it's it's

40:13 hard to see like what all the settings are in one place and this gives a little bit more visibility. Yeah. Let know if you had any issues with this one. It does a lot of there's a lot of uh logic kind of in here, but we try to be smart about like showing it, making the information all fit, you know, all fit where uh you know, where you can see it and and so you can make changes. So,

40:35 so we think that'll be real helpful. And then the other thing that kind of goes along with that is um better sort options. So, again, under like add-ons, the categories, I still have to move one at a time. Um, but I can go in here and reorder my add-ons. And now I can just drag and drop them around. Yeah. You know, and have them save, uh,

40:58 you know, update the sort order that way. Um, similar with your packages. Um, you know, you can go in here and reorder your services, you know, change them around. Um, you can click on a service, reorder the the package groups, and then you can reorder your packages as well. Awesome. Um, so yeah, basically uh drag and drop for for all the sorting on those and then uh bulk updates.

41:22 And so that'll apply to all your packages, your add-ons, your backdrops, and then the new extras. And part of the reason we knew we want to launch this is um with uh you know with these new settings, it's kind of a hassle to need to uh you know if I'm like hey I need to set my um my uh you know I'm using this new feature and now I've got to go through a million packages and

41:46 update them one at a time. So um so basically we just want to make it a little bit easier when uh if if you do make use of the new feature. So Tiffany and Gerald like it. Uh, Tiffany says, "Uh, would be great to move items from one category packages to another, add-ons." Um, I don't know that we'll ever support that because the the features are different basically that,

42:04 you know, the data is different, so to speak. Yeah. Some of the pricing and like Yeah. how it functions gets I get it. But it's Yeah. And then Gerald says it creates a way to see all the prices for add-ons. Much better click link. Yeah, totally. Yeah. It's like we like the simple view for I mean if you only have you know a handful of items like this is great but yeah once you once

42:26 you have a ton of stuff then then it makes it yeah there's just different customer profiles and Yep. And and we also, you know, it's also searchable now, so you can just uh Yeah. And I think, you know, one of the things that we it's like, it's funny because it's like, uh, you know, it's people that are new to Check Cherry, it's often overwhelming to them, you know,

42:44 and then the advanced people, they're, you know, they're looking for power features and updates and all that stuff. So, it's, you know, we're always trying to just balance it all, I suppose. Yeah. Half the feedback is, hey, can we do more things? And then the other half is, hey, this is too hard. How do I use it? So, so it's just a matter of just balancing those two things for us.

43:02 Yeah. And then uh Catrell has her hand up or his hand up. You want to her hand. Hi. Hi. Hi. How are you? Coming. Good. Right. Okay. So, I I do like the extras. Um I I understand it for my business, my business, my industry. I do photo booths, balloons, and yard parties, yard signs. So, a lot of times when people do um I want to build a a custom sign for them. I want them to um

43:28 I have certain signs in inventory and so I say, "Okay, well pick how what do you want your happy birthday to look like? I have 15. Just pick one out of this collection." So that's what I would use that for. Um so but um a little deeper than that, I also see this as a way of getting more information without a question, but I wanted to see um if we could also

43:50 think about getting that information actually on a question. So is there a possibility one to add a question type that is a image drop-down or a image selector where you instead of having to type in the words I can upload like the different colors of balloons I have and so I want you to say for this structure you can get three colors now tell me the colors because I think I'm like I I don't

44:15 know the gentleman's name but yes I'd like to talk less to my clients. You're in the right spot. So if I can get that information, you I know you want balloon columns. They have to be a certain color. So just go ahead and tell me now. So one, a image selector as a question type. And then with that question, I find the questions a little bit bulky because sometimes I don't know

44:42 where I've applied that question to and I can't see it really clearly. So, um maybe some way to make that a little more um easily readily easily to see, okay, this add-on has this question or or package has this question. And then the last thing, and it's all around questions, is I may not want that question answered until after they've booked and not necessarily in the booking

45:12 process because I do want them to book. I can find out later. Yeah. when you when you you know to get like if I had a t-shirt well what size do you need that can be a question I just want you to buy the t-shirt now and tell me the size later you know but before so those are the questions I had the um so what I will say is on the so I'm assuming you're using the extra questions um

45:35 booking engine so check also has questionnaires and so these are used basically these are and I would say kind of the difference is questionnaires are often used after the booking is secured So, you can ask questions here. They'll show up in the questionnaires tab. You can send, you know, customers can complete it. There's a lot of different options. Um,

45:54 you know, when it comes to the files, all that stuff. Um, and then on the color, is that during the booking process you want them to select three colors? Um, it it can be, it doesn't have to be. I do like flexibility, but I mean, I can't. It can be a question that says, "Okay, you have chosen a balloon column or whatever package and it has balloons for that specific package.

46:18 Tell me the colors." So, it's not per per booking, it's per item, right? Because you might want some balloons this color on a column, but on an arch, you want them another color. That's interesting. Yeah. But I I do want them to be able to select the image. And that that could be even props, right? You could say, "Show me." Yeah. You could have your balloon styles or something

46:42 as a add-on. Yeah. Yeah. Yeah. You'll find the questionnaires a little more flexible. They're more intended for after the booking process. Um because they tend to be more complicated things. Um we don't have well we so you can upload like a static image. Um, we don't have a a thing to let them choose between five different images, but like what I see people do is like upload like,

47:06 you know, like an image that shows shows the choices and then maybe like a radio button below it like where they can choose one of the five or something like that. Okay, that's enough. And the um with the the questionnaire questions, those can be optional. So like you could say, oh this, you know, I only ask this question if um you know if the package is X or something like that. So

47:29 um do we I thought we supported add-ons. I guess it's just packages, but um so so you can make them conditional in that sense or you know this only shows up if they chose a certain item in in a you know in an earlier question as well. Um, so some of that stuff is doable, but yeah, I mean it can certainly be, you know, another thing we've talked about is like maybe add-ons should have, you know,

47:51 when you're choosing an add-on, you know, maybe there's a a questionnaire or something or a color or something that that I could see, you know, I could see that making sense as well. Okay. So, one more question then. So, question. So, how do I do like when they are adding something that I want them to purchase or give me all the information through the website, I'll build a package and all

48:10 that, but say for custom decor, it it's more of a conversation. So, I just want generic information and and so when they click on the button from the website, I just want it to go to a questionnaire. So give me your guest count, your budget and like that and pick one or two things and then I'm going to come back and give you a specific quote for that. How Yeah. So So yeah, so we do have um

48:37 so basically what are called like lead forms or lead capture forms or contact forms. Um and those are kind of um kind of similar. So basically under manage business settings and then leads um you can have different you know different questions that show up there. And like you say these are a little more like generic where you know it's about guest counts and numbers and you know

48:59 tell us more and that type of stuff. And typically how that works is when they fill this out you know we'll send you an email letting you know somebody filled it out and then we'll create a lead in the um in the uh in the database so you can see everything they submitted there as well. Um the uh and then these can also um you know if if you don't want to if if you make use of the online

49:21 booking um we do have a setting where you can say like oh if they choose my decor package instead of going through the online booking process I just want them to fill out one of these contact forms. Um that is something you can do as well. So that way you can still send everybody to the booking engine and then once they get to to one of those questions um you know the the custom type of

49:43 question then instead of like proceeding it'll like say hey fill this form out um as well. So so that's an option as well. Um that's one of the advanced settings on on packages um under uh display lead form and then that'll that'll display from from one of the lead forms that uh that show up. So yeah. Okay. So I I thought that the only thing with the lead form

50:08 though is the questions were a little bit limited to like um so the the lead forms those will show any um there's a bunch of like kind of predefined questions in there or or that will show um any of those custom fields the extra questions. Yeah. Yeah. So all of your extra questions are available there as well. So, you added something in there like uh you know uh whatever you know um

50:35 yeah something as always just you know if you have specifics to look at chat with us from within your account you know we can take a look. Yeah. Go from there. So yeah great questions and love that you're running three different types of services. That's great. Yeah. Yes. Cool. And so okay we've got uh still almost 10 minutes left here. So uh Khaled K. Yes, guys. Uh, sorry

50:58 I've been talking a lot today, but uh I I heard something about you guys uh taking a a deposit like a pre-authorized like as if uh when we go to um the hotel or something, can we put a hold on someone's card, for example, if they do a rental that the thing is that the way that those authorizations work is they typically they're like short term like like a week. Yeah. Which is

51:23 which is not bad. which is not bad if someone No, but most customers book so far in advance work. See, and so it's like we can't deliver on a consistent process. It just leads to confusion. Uh what if we what if we calculate the pre-authorized because there's a button of us um uh like uh automatically withdrawing from their credit card. Is there is there a possibility

51:45 of us also like a week before the day before their event we put a hold on x amount of you know with their consent? Yeah. I mean it's just it just it's too much. Huh. I Well like I mean sure I mean could we could we program it towards doing I don't like it's low priority I think from a because I think it would cause a lot of customer issues on your side and our side. Oh well on my

52:08 side on my side it caused a few problems. A lot of people clicked on it and and they're like, "Why did you take from my credit card?" Yeah. Like if they use a debit card, all of a sudden we're like take, you know, authorizations on debit card basically reduces balance. Like it's just I don't think it's going to be a I I don't I don't think it would be used much. And you know,

52:26 but can we do it separately? For example, like through a square or whatever a POS. You can't do it. You can't do POS. Um yeah, pre square. I don't know. Yeah, it depends on the card type, but it's, you know, it's as short as a week that you can you can do it. And it's supposed to you're supposed to have the card there. You're not supposed to off somebody's card um unless, you know, unless Yeah.

52:52 All right. So, the classic example of this is actually e-commerce because you authorize a card, then you go get them inventory, and then when you ship it, you can charge the card. That's basically how that, you know, a lot of that works. Um, and so, you know, but it's just not for like for security deposits and it's not really

53:11 because it's not really a a deposit. It's an authorization. I mean, they're not really, you know, so, um, and Tiffany, I don't know if that answers your question, but it's, you know, it's not I don't think it's a good use case. Like, it can fail as well. So, like if if their card, you know, doesn't go through now, you still didn't really get the deposit in. Sounds good. Thank you,

53:30 guys. Yep. Yeah. But that all that being said, I mean, some kind of a little bit more like, you know, we can find Yeah. I don't know. Yeah. I don't know. I wish it just kind We're limited by what the card networks do basically. I mean, you think you go into a hotel and they authorize the card and, you know, I think sometimes, you know, and then, you know, you check out and then

53:48 they charge you. I don't know. Or I guess you check in. I don't know how that works. They authorize for more or something like that. Anyway, um yeah, so I guess Theo Gar, I'll get to you next. Theo has his hand up. We haven't heard from him yet. Yeah. So, mine was just kind of about the security deposit thing as well because like I know you said

54:07 some people can manually return the security deposit after billing the card, but will that return rate affect the ability to then take cards if you're doing too many of them? No, we haven't seen that happen because we do have some customers do that. I mean, keep in mind e-commerce c companies have high return rates. I mean, that's not, you know,

54:27 uncommon to do refunds and the re the amount of refunds that happen on checkure are pretty low. It just doesn't happen. But you think about if you're selling shoes and, you know, you end up selling some, you have a return policy and there's quite, you know, probably quite a few re refunds going on. So, I I wouldn't be too concerned about that. I'd be more concerned. You're losing

54:43 whatever percentage on the pro processing fees. Um, and I don't know that, you know, and I guess if you really got into a uh tiff with the customer, they could still charge it back. you'd still be in problems there. I mean, it's not like you're guaranteed the money, you know? Well, yeah. And I I understand that. I mean, it's just like with one aspect of my business of what I'm

55:03 trying to do. I'm trying to hedge against theft. Like, cuz I don't stay with any of my booths. Like, so like setting you can you can require a card be on file and then go in and charge the card if you wanted to do that. Again, I think, you know, I think that um it's under payment setting. So you can like say, "Hey, you have to you have you have to say yes, I want I'm allowed to

55:26 or I'm going to keep a card on file." I like that idea. That solves it. I'd rather do that versus But just keep in mind that like, okay, so great, you know, you have a problem with somebody. They're probably a POS, you know what I mean? And then like they're going to charge the card back. You're not really in any better position in all likelihood is what I would argue. And you're

55:45 probably better off sending somebody a a demand letter, an invoice, an offering then, hey, look, I'll charge your card. Here's my contract. I mean, anyway, that's kind of how I would I wouldn't Well, I actually I like the way that you're going with that though, Jud, because like again, I don't have the processing fees to do a return. I pass card on the phone and and it's not guaranteed

56:06 money. You know what I mean? I mean, you're right. You know, like they're going to charge it back. You're a tiff with some, you know, it's just like and it's a wasted, you know, I would I'd find some other ways to Have you had it happen yet? I'd be curious also to that. No, but I could see that it could potentially happen with one thing that I'm working on, but I still don't think it'll

56:24 be super hot. Yeah. And that's another thing is what I see is uh it's common for us entrepreneurs to kind of see a problem and structure our business around preventing something that may happen but probably won't or if it does it's very rare and then now you're going to basically inconvenience all your customers requiring a card and potentially down you know lose sales

56:42 and 80% of people are honest, right? Yeah. So, I don't like I wouldn't I would kind of like wait for something to be a problem before I solved it and made life difficult for other customers. And I think requiring somebody to save a payment is not terrible, but you know, you're just adding more roadblocks. No, I like the way you think. Um, thank you for that. Yeah. Yeah. Yeah. Uh Gerald,

57:03 what's up? Okay. Uh, try to bring it back to our our new things here. Um, I got a couple of quick questions. Uh, can you make the props, we're going to use the prop example that you did. Uh, can you make it free in some packages? Kind of like the backdrops. If you pick a certain package, the backdrops come in at zero. Like a no charge for it. You know how your backdrops you have? Yeah,

57:22 good question. I don't remember because that would be great. Um, because then we can bundle it into a uh into it. No, we don't have that currently. It makes sense though. Yeah, I could see. Yeah, because we're going to sell packages with like for instance, we'll sell the table and then we want them to be able to get some of them free, but if they don't get the table, then I want them to pay

57:39 for them. Gotcha. Yeah. Okay, my other question is is uh how do I get more than two of these? Um because I can think of a whole pile of things on all kinds of you turn them into add-ons and and I get the thing that you don't want too many steps for them, but realistically if we're attaching some of these to just if they get an add-on, it'll pop up or just if they do a certain package,

58:02 it'll pop. It's not going to be too many of them. And uh yeah, like I I'd like four um to be the ability to have four different ones that I could add in. And I don't care how long when I hover over manage how long my list is on my end. Gerald. Well, yeah, it does impact things like uh you know, so so that's one of the things too is like you know the the

58:23 customer portal gets a little long, things like that. So um but um but yeah, we're we're we're open to figuring stuff out. Yeah, honestly. Yeah, like if they have an extra step in the booking, that just means that's more things that they can book from us. So I yeah I can think of at least four things off the top of my head I'd love to do. And then and the and the last one I had is

58:44 um going into today I had no idea what you were talking about and I love this because this is exactly why I've been banging my head thinking this would be so awesome if we can do these types of things. Um, but my question on it was I wasn't sure if if the update thing was going to be built into um the ability to sell updates or upgrades to people after they've booked a a process to

59:03 do that or a way that the system would know they already have these items. So, I don't know if they just send a generic, you know, hey, you can buy uplighting at 50% off because it's close to your wedding if they already paid full price. Is there a way to do that in the system already where it can kind of look at a package? like is there conditional emails like if this is there

59:20 then send this email like I don't know if there is or not so I'm just kind of not at the moment um and I could see where it'd be helpful it makes sense I think you know most customers wouldn't use it or configure it I don't think um but I get it you know we don't have an elegant solution at the moment like if it was in the client area like when they're in there there's like a tab or something

59:39 for upgrades where I mean what you you could you might be able to say hey like I mean I don't know if you have specifics but like one thing you could do right now is just kind of keep it general general and and like kind of manually handle it. Send an email. Hey, go to the add-ons and if you want any of these, I'll give you a deal, you know, 50% off this or something like that, you know,

59:55 once you get a few. Not quite sure. And then kind of see, let's see how it goes. I don't know. Um, you know, I could see where there'd be different percentages and Yeah. I mean, like you're a week away, you have up aons. Yeah. You know, I get it. Why why not bring it? You know, I get a few extra bucks. Yeah. Like I want to send it a bunch of to photo with people that inquired even as leads

1:00:14 sort of thing. And those I can manually track because they're still sitting in leads. I see their weddings coming up this weekend or whatever. But it'd be it'd be neat if you could kind of do some targeting ads for upsells. And then you just um I I guess the concept on it and and this is from other photo booth people. It's like they just sell the booth and then they worry about

1:00:31 the selling upgrades. Like do you want prints or digital? get that booked and then you can always from there between then and the event you can sell them the add-on books and the extra prints and certain experiences or things like that as they get closer along sort of thing where they might not put all the money out in front but you get the booking and then you can retarget them because

1:00:48 they're already one of your customers before the event. So that's kind of what I was thinking. Um but yeah cool love it and then we'll do one more. Uh we're out of time but hey uh Catrol has one more. Let's just throw it in there. We got we'll run a little pass. So just hi on payment methods um something like a firm is that a possibility or pay now buy now pay later.

1:01:10 Uh so we do support CLA. So if you go similar idea, manage payment settings um CLA is an option. Basically you can do uh didn't realize that. Yeah, you can also do your own payment plans and CLA. What does CLA charge? It's pretty high end. CLA is we should show that on here. We don't show that. I think it's like 6%. Yeah. Um, the good thing about CLA is, you know, the customer makes payments,

1:01:38 but you get the full money up front. And so, um, so that part's nice, but the downside is you you pay a a higher fee than credit cards about twice as as much. I really think a service like that is designed around selling like product that you ship right away and the person gets right away. Most of our customers charge the full amount by the time they show up and do the work anyway. Mo or you

1:01:57 know, so it's Yeah. Yeah. And then you can also offer your customers payment plans and then those with a payment plan um it's kind of similar except like you're you're kind of financing it in in that like you don't get all the money up front um but you pay you're not paying the yeah charges on that. So yeah that is an option now. So um so yeah. Okay. Thank you. Love it. Okay.

1:02:21 Hey thanks guys. Uh thanks for coming. Thanks for the feedback. Thanks for the questions. Uh we we appreciate you and yeah we'll let you guys know when this is ready and and um yeah we'll keep on going. So appreciate it. Thanks everyone. Thank you. Good night. Yep. Bye guys.