Getting started with appointments

Appointments are designed for meetings — consultations, discovery calls, tastings, or other conversations that happen before or after a booking. Clients pick from your available time slots, and meetings can happen in person, over the phone, or via video call.

When to Use Appointments

Appointments work well for meetings with fixed durations where you want to control your schedule:

  • Initial consultations with potential clients
  • Discovery calls to discuss event details
  • Venue or menu tastings
  • Planning meetings with existing clients
  • Lead qualification calls
Most businesses use appointments for the conversation part of their sales process — the meeting where you understand what the client needs before sending a proposal.

Enable Appointments on a Package

Appointments are a scheduling format you set on individual packages.

ManagePackages
Go to Packages and select the package.
Open the Pricing & Scheduling tab.
Set the scheduling format to Appointment Slots.
Set the slot duration and any buffer time between appointments.
Save the package.

Set Your Availability

Define which days and times you offer appointment slots. Clients will only see times that fall within your availability.

On the package, go to the Availability section.
Set the days and hours you want to offer slots.
Add blackout dates for days you don't want to offer appointments.

Video Call Integration

For virtual appointments, connect your Zoom account. When enabled, a Zoom meeting link is automatically created for each appointment and included in the confirmation email.

You can also include Google Meet links or phone numbers in your appointment confirmation emails using message templates.

Creating Appointments

There are three ways to create an appointment:

  • Client self-books: Client visits your booking page, picks a slot, and books.
  • You create it: Click Create New in the top nav and select an appointment package.
  • From a lead: Convert a lead to an appointment by selecting an appointment package.

Viewing Appointments

View your appointments under Sales > Appointments. You can filter by date, status, and package.

Deleting an appointment removes it entirely. If a client cancels, change the status to Cancelled instead so you keep the record.
Appointments are included in your calendar sync, so they show up alongside your regular bookings.

Watch: Getting Started with Appointments

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Last updated March 31, 2026 09:34