How do I set a preferred location for a package?

Preferred locations let you control where a package can be booked. Tag the Places you work at to a package and the client picks one from a list instead of typing an address. A photographer can offer a handful of favorite outdoor spots. A DJ can limit bookings to the venues they know. It also works for a package that always happens at one address, like a studio session: tag that one Place and the client picks it.

How it works

Preferred locations are built from Places. You tag a Place as a preferred location for one or more packages, then switch the package's Booking Category to a mode that uses preferred locations. During online booking, the location step shows only the Places tagged for the package the client selected.

Two pieces have to be in place. The Place controls which addresses show up. The Booking Category controls whether preferred locations are used at all.

Tag a Place as a preferred location

ManageBusiness SettingsPlaces
Go to Places.
Open the Place you want to use, or add a new one with the address.
In the Preferred Locations panel, choose All Packages or select the specific packages this Place applies to.
Save.

Once at least one Booking Category is using preferred locations, the Place's page shows a Valid for Packages panel summarizing which packages it applies to. That is the quickest way to confirm the tag took.

Turn on preferred locations for the Booking Category

ManagePackagesEdit the Booking CategoryGeneral Settings
Go to Packages.
Edit the Booking Category that contains the package.
Under General Settings, find Do you wish to collect the location name and address during booking?
Choose Yes, only from preferred locations or Yes, show both preferred locations and allow custom.
Save.

The two options that use preferred locations:

  • Yes, only from preferred locations: the client picks from the tagged Places and cannot enter anything else.
  • Yes, show both preferred locations and allow custom: tagged Places show as cards, plus an Other Address card for a custom entry.

The other options on that question do not use preferred locations. See How do I configure my service settings? for what each one does.

This setting applies to every package in the Booking Category, not just the one you had in mind. With Yes, only from preferred locations, a package with no Place tagged shows an empty list and the client has no way to enter an address. Either tag a Place for every package in the category, or use the both option so there is always a way forward.

If every package in the category is tied to known locations, use only from preferred locations. If some packages go anywhere, use the both option. The outdoor session shows your list of spots, the studio package shows the studio card, and the packages you deliver anywhere still let the client type a venue.

What the client sees

On the location step, the client sees a card for each Place tagged for the package they chose, with its photo and address. They click a card to select it. Even when there is only one Place, the client still clicks it; the address is not filled in automatically.

The same General Settings page holds the rest of the category's booking behavior. See How do I configure my service settings? for a walkthrough of the other options there.

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Last updated August 23, 2026 09:51