A booking comes in at midnight and your team doesn't know until morning. Set up an automated notification so staff get an email or text the moment a new booking is confirmed.
Manage → Automated Messages
Go to Automated Messages.
Click New Automated Message.
Select the Booking Created template group.
Select Send Staff Email to Request/Claim Booking.
Click View Template to customize the message content.
Set the recipient settings to include the staff members who should be notified.
Click Save to enable the automated notification.
You can set up both email and SMS notifications for different scenarios. For urgent bookings, SMS ensures staff see the notification immediately even when away from email.