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Messaging

• Automated Messages - Overview

  Automated messages are emails (or SMS texts with Twilio) that Check Cherry sends on your behalf when certain conditions are met.

• Can I include links in SMS text messages?

  Yes. Paste the full URL into your SMS message and most phones will make it tappable. This is useful for sending proposal links or payment links via text.

• How do I notify staff when a new booking is confirmed?

  A new booking comes in at 11 PM and your staff does not know about it until you tell them the next day.

• How do I attach an invoice to an email?

  A client calls asking for a copy of their invoice. Instead of generating a PDF and emailing it yourself, send it directly from the booking with one click.

• Why are my emails going to spam?

  Email deliverability is one of the most common questions we get.

• How do I notify staff when they are assigned to an event?

  Your DJ just got assigned to a wedding next Saturday but has no idea.

• How do I create message templates?

  Message templates let you create pre-written emails that you can send from any booking or proposal.

• How does the design template selection email work?

  When a client selects their design template, you and the client both get email notifications.

• How do I disable automated messages for a specific client?

  A repeat client does not need the welcome email sequence again.

• How do I send a message to session bookings?

  Your session has 15 clients booked across different time slots. Send one message and everyone gets it.

• How do I review emails before they are sent?

  An automated thank-you email is about to go out, but you want to personalize it first.

• How do I unsubscribe from the Daily Digest email?

  Getting a daily email summary you do not need? Turn it off from your profile.

• Why is my email formatting not showing in the Messages tab?

  You formatted your email with bold text, images, and links, but the Messages tab on the booking shows it as plain text.

• How do I send text messages to clients?

  A client texts you asking about their event, and you want to reply from Check Cherry instead of your personal phone.

• How do I send a message from a booking?

  Two ways to message a client from a booking: write from scratch or grab a pre-written template with one click.

• Understanding Email Bounce Errors

  When an email can't be delivered, you'll see a bounce status with a reason explaining why.

• How do I create a custom email signature?

  Your emails should look like they come from your business, not a generic template.

• How do I notify staff when an event is booked?

  A booking comes in at midnight and your team does not know until morning.

• How do I automatically request a review after an event?

  The event is over and the client is still excited. That is the perfect moment to ask for a review. Set up an automated email that does it for you.

• What automations can I set up?

  What Can Automated Messages Do?

• How do I set an unavailable message?

  A client visits your booking page outside your business hours.

• Where can I see all my messages?

  Looking for a message you sent last week? Or checking if a client ever received your proposal email? Message History shows every email and SMS sent from you

• Why does the email to my client show opened when I know it wasn't?

  If an email shows as "opened" but you know the client has not read it yet, there are a few reasons this can happen.

• Where do I find messages awaiting review?

  Messages set to "review before sending" appear in a queue where you can approve, edit, or delete them before they go out.

• How do I send a client their photo gallery link?

  After an event, you can add a link to the client's photo or video gallery on the booking and send it to them by email.