When clients visit your booking page outside business hours or when you're fully booked, they see an unavailable message instead of your normal booking flow. This is your chance to set expectations and keep the conversation going.
Manage → Booking Engine → Unavailable Notices
Go to Unavailable Notices.
Edit the default message that appears when you're unavailable.
Optionally create custom messages for specific packages if they need different messaging.
Even when unavailable, clients can still submit lead forms to reach you. Mention this in your message so they know they can still get in touch.
What to include
A good unavailable message tells clients when you'll be back and gives them an alternative way to connect. Most businesses include:
- When you'll be available again ("back Monday" or "available after 9am")
- How to reach you in the meantime ("send a message" or your phone number)
- Your typical response time ("I'll get back to you within 24 hours")
Keep it friendly and reassuring. Clients who see an unavailable message are interested enough to visit your booking page — don't lose them with a generic "we're closed" message.