When a lead comes in through your lead form, Check Cherry runs it through an automated spam filter. If the submission looks suspicious, it gets flagged and moved to your spam queue instead of your active leads list.
How spam detection works
Check Cherry uses a third-party service called CleanTalk to evaluate incoming lead form submissions. CleanTalk aggregates traffic patterns across a large network of websites to identify behavior that looks like spam — things like known bot IP addresses, disposable email domains, and suspicious submission patterns.
Because the detection is probabilistic, it occasionally flags a legitimate inquiry as spam (a false positive). It's not perfect, but it catches the vast majority of junk before it clutters your leads list.
Reviewing flagged leads
Spam leads are held in a separate queue so you can review them before they're discarded. If a real client's inquiry gets caught by the filter, you can recover it from there.