Your team just crushed a wedding and the client wants to say thanks. Turn on tips and clients can add one whenever they pay, including when they first book.
Turn on tips
Manage → Payment Settings → Tips → Settings
Go to Payment Settings, scroll to the Tips section, and click Settings.
Choose Yes to let clients leave a tip when they make a payment.
Under What do you call it?, choose Tip, Gratuity, or Donation.
Optionally add a Message, shown below the tip field. For example: "Tips are shared among our team and always appreciated!"
Choose whether to Also show tip field during initial booking.
Click Save.
The name you choose is used everywhere clients and staff see it: the payment page, receipts, invoices, reports, and the mobile app. Choose Gratuity and clients see "Add a Gratuity". Choose Donation and they see "Make a Donation".
Suggest tip amounts
Suggested tips appear as one-click buttons above the tip field, each showing a percentage and its dollar amount. Clients can still click Custom and enter any amount.
On the same page, find Suggested Tips.
Click Add Suggested Tip and enter a percentage. You can add up to four.
If you collect sales tax, choose whether to calculate them on the Subtotal (before tax) or the Total (after tax).
Click Save.
Processing fees are never included in the amount a suggestion is calculated on, so clients don't tip on a card surcharge.
Where clients see the tip field
Making a payment on a booking. The tip field appears on the payment page, including after a booking is paid in full.
During initial booking. With Also show tip field during initial booking turned on, the tip field also appears when a client accepts a proposal, books online, or books a Mini. It only appears when a payment is due at that step.
In the mobile app. Staff collecting a payment in person can add a tip, with the same suggested amounts.
A tip is charged on top of the payment. It doesn't count toward the booking balance or change any scheduled payments.
If a client has already tipped on a booking, the payment page tells them how much they gave, so nobody tips twice by accident.
If a client adds a tip and then picks a pay-later option you've set up, like Check or Venmo, nothing is charged. The tip is noted on the booking's payment history, for example "plus a $50.00 tip", so you know to collect it along with their payment.
Get notified about tips
The easiest way to know when a tip comes in is an automated message:
Go to Automated Messages.
Click New Automated Message.
Scroll to the Tip Received group of templates.
Choose a template and click Save.
Find tips on a booking
Open the booking and go to the Invoice tab. The Payments panel on the right shows the tip on each payment that included one.
Run a Tips report
The Tips report shows every tip across your bookings. See how do I see tips I have collected for details.
Processing fees on tips
Tips paid by card or bank are subject to the standard processing fee. If you absorb fees, the amount deposited to your bank is slightly less than what the client paid. If you pass processing fees to your clients, the fee covers the tip too. Paying tips out to your staff is up to you. Check Cherry doesn't distribute them.
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