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Payments

• Can clients save their payment info?

  A repeat client books again six months later. Instead of re-entering their card details, you charge the one they saved last time.

• Can a client pay a tip after a booking is paid in full?

  The event went great and the client wants to leave a tip for your team. They can do this even if the booking is already paid in full.

• How do I let clients leave a tip?

  Your team just crushed a wedding and the client wants to leave a tip.

• How do I limit payment methods on a proposal?

  Sending a proposal to a corporate client who can only pay by check? You can restrict the payment methods on that proposal so they do not see credit card or

• How do I create Payment Plans for my clients?

  A payment plan lets your clients spread the cost of a booking over multiple installments instead of paying everything up front.

• When will I receive my credit card payout?

  When a customer pays you by credit card through Check Cherry Payments, the funds don't arrive in your bank account instantly.

• Why is my client getting an error paying with an AMEX card?

  A client tries to pay and gets an error. Before you troubleshoot the payment processor, check which security code they are using.

• How do I split payments between multiple people?

  The bride's parents want to pay half and the couple pays the rest.

• How do I charge a saved card?

  A client's final balance is due and they already have a card on file from their deposit.

• How do I change my bank account for payouts?

  Switched banks or want payouts going to a different account? You can update this in your payment settings or from the Payments Dashboard.

• How do I refund a credit card payment?

  Sometimes you need to return money to a client — a cancelled event, a service change, or a billing correction.

• How do I record a payment made outside of Check Cherry?

  A client hands you a check at the venue, or sends you a Venmo.

• How do I refund a manual payment?

  A client paid by cash and now wants a refund.

• How do I tell clients where to send checks?

  If you accept checks, clients need to know where to mail them.

• How do I change the payment due date on a proposal?

  A client needs more time to pay, or you agreed on a different payment schedule. You can change the due date on any booking or proposal in a few clicks.

• How do I set up automated payment reminders?

  The client signed and paid the deposit, but the final balance is just sitting there.

• How do I use the Payments dashboard?

  Money is coming in but where does it all go? The Payments dashboard shows your balances, payouts, individual charges, and refunds in one place.

• How do I send a client a payment link?

  Each booking has a unique payment link that you can send to a client so they can make a payment without logging in.

• What are the processing fees for Check Cherry Payments?

  Credit card processing fees for Check Cherry Payments are 2.9% + $0.30 per transaction.

• Payment Plans vs Klarna

  Two ways to let clients pay over time, each with different tradeoffs for your cash flow and costs.

• How do I switch to Check Cherry Payments?

  Ready to start accepting credit card payments through Check Cherry? Here is how to enable it and what to expect.

• Why does my printed invoice have a blank page?

  Printing an invoice and getting a blank second page? It is usually the content being just slightly too long for one page, pushing a few lines onto page two.

• Will I get a 1099-K for my sales through Check Cherry Payments?

  If you process payments through Check Cherry Payments and meet the federal reporting thresholds, you will receive a 1099-K tax form.

• How do I re-subscribe a client who unsubscribed?

  If a client accidentally unsubscribed from your emails, you can re-subscribe them from their user account or from a booking.

• How to write effective calls-to-action on your website

  Most people who visit your website will leave without reaching out.

• How do I set up ACH payment method?

  Before you can collect payments from clients, you need to connect a payment processor.

• Can I accept ACH payments?

  Some clients prefer to pay from their bank account instead of a credit card, especially for larger balances. ACH transfers have lower processing fees too.