Sometimes your team needs to be on site before the official package start time. An arrival time is when you expect a staff member to show up for a particular package.
Setting an arrival time
Arrival time is always per package. When a booking has more than one package, the form shows a row for each with its own arrival field, so someone working two of them can arrive at 8:00 AM for one and 4:00 PM for the other.
Where arrival times show up
- The Staff panel on the booking
- The roster on the booking's Staff page
- The staff member's own booking card
- Their calendar, as a separate entry
Arrival times in messages
You can use the {{staff_arrival_time}} token to include the arrival time in applicable automated messages.
Arrival on the calendar
An arrival shows up as its own calendar entry, separate from the booking, titled Arrival: plus the booking name. On a package with a start time, that entry runs from the arrival time to the package start, so the staff member sees the setup window and the event itself as two blocks. On a date-only package the entry is one hour long. If an arrival time is not earlier than the package start, no separate entry is created.
Which syncs carry arrival entries
- Personal Google Calendar sync: yes, your own arrivals.
- Personal calendar subscription (ICS): yes, your own arrivals. This includes the All bookings feed, which still shows only your own.
- Company Google Calendar sync: no. The company connection is not tied to a person, and a single booking can carry a different arrival time for every staff member on it.
If you are the only person on your bookings
Set up a personal sync to get arrival entries on your own Google Calendar. Running a personal sync and a company sync to the same Google Calendar creates duplicate booking entries, so turn the company sync off first.