Photo Booth Edition: Book, Quote & Get Paid With Ease

0:00 Uh this is Check Cherry Live uh for photo boothers. So we're going to talk about photo boothers and how they use Check Cherry, why they use Check Cherry, um all that good stuff. So um hey Chris, Chris is in the chat. So if you have questions during uh this live session, feel free to chat uh and we'll get to reading them or you

0:20 can raise your hand and then we'll unmute you and you can chat and talk with us. Um I think Matt and we both kind of like these casual so I mean there's no slides right now. Um, you know, we're just here here to connect and and u help you guys out. Um, so I suppose kind kind of to start, um, photo booth is a big part of Czech charity. A lot of our customers use photo booth. Um,

0:43 it's a lot, you know, a lot of our customers sell photo booth and it's it's also a popular auxiliary service. So they do, you know, other services in addition to photo booth and you can do that with Check Cherry. Um, and then we have a lot of people that do just photo booth. That's also common. Um, and we've built Check Cherry over the years with the feedback of photo boothers to do

1:04 awesome features like our designs feature, which allows customers to pick a template, uh, you know, a photo booth overlay, so to speak, go through a design process, that type of stuff. Um, we have specific features for backdrops and covering double-sided backdrops, and we'll kind of get into that as well. Um, but it's a big part of our business. We're really grateful for you guys

1:26 and all the feedback and we do really well with photothers too. I love seeing photother sign up because um we have pretty much everything you need I'd argue. Would you agree Matt? I mean everybody always has a little something different but we have it pretty well covered I think at this point. So Matt's going to drive and I thought what kind of what we'd do is just, you know, try to hit on

1:48 some of the stuff that, you know, photo boothers are particularly um drawn to using or, you know, that are popular. Um, and so I suppose, you know, a couple of things. One is, you know, Check Cherry makes it easy for customers to book and get paid. And then there's a customer portal component. Um, if you sign up for an account, we have this new account set setup center. Um, that's pretty cool.

2:12 um you know and this will help you with helpful videos and all kinds of stuff. So um we hope that helps. If you have feedback on this, let us know. Um and I think um you know, one of the things I would say is um online booking is a popular feature of Check Cherry. Um but uh we do also have a lot of customers that don't offer online booking. But probably the I think the

2:34 place that most um you know people start you know in terms of I mean obviously we have our checklist which is you know place of test booking all that but is back down to that sales that fourth one. I mean upload your logo this stuff's really easy but the customize your packages. So I think we talked a little bit about the packages Matt just in terms of um what that looks like and you know I think we

2:55 covered some of the features like lead time how people organize packages all that stuff. Yeah absolutely. So um so if you're on the you know the account setup center you can go there but you can also find your packages under manage packages and um you know the the package manager will list um just different you know packages experiences um things like that that you want to offer your

3:20 customer. And this is going to be the first thing when somebody tries to book you online or when you're, you know, creating a proposal with Cheet Cherry, we're going to pull from um, you know, from your existing packages. So, this is kind of like your chance to kind of show like, you know, what experience or what what it is, you know, that a customer might might be picking. Um,

3:41 and with this package manager, you can, um, just kind of outline, you know, you can set up different images, different text, things like that, pricing, and basically just kind of present your offers to your customers. Um, you know, we've got a number of packages already set up uh, in here. You know, when you create a new account, we'll have some kind of default ones in there.

4:00 You can edit those. You can create them from scratch. And whatever packages you set up in here, um, assuming you do the online booking, that's going to correspond to the packages that show up in your online booking engine. So if I choose 360, I'm going to see these signature, spin and snap, all this type of stuff. So, so you can always, you know, kind of pop between them, you know,

4:21 hit the start online booking if you want to see your online booking, go back to to editing your packages. So, um, so looking at kind of some of the details of the packages, you know, when you go in there, it's got an overview and, you know, any upcoming bookings. Um, under general, you'll kind of find just the the details, you know, title, um, and then a description of it. Um,

4:42 this is kind of the the best chance to explain to the customer like why they would pick a package. You know, if it's a more basic one, um, you know, you kind of keep it simple. If it's something that's a little higherend, you probably want to explain a little bit like why they why they might want to choose that higherend package. Um pricing and scheduling, that's going to let you choose um

5:05 basically just set up you know what you charge um you know how any any constraints you have on your price and things like that. So with photo booth um almost all the time people are going to have uh date and time is the scheduling mode. Uh we do support a date only for like longerterm rentals, but generally people are renting out a booth for a few hours. Um we've got a couple of different

5:28 modes as far as uh calendar picker mode. Um with minimal, basically what that's going to do is let somebody enter their own date and time. So I can put in, you know, I'm having a wedding, you know, June June 1st at 3 p.m. Um I can just put that in. Um the slots are going to be kind of more of like if you've used like a calendarly or something like that where it has a list of times. Um and we'll

5:52 just show the available times, you can have that there. Most I recommend I recommend the manual for people, you know, that are coming in because yeah, if you're planning three months out, you got to pop in the calendar, bump three months, all this other stuff. This is just super quick for them to get a quote slashbook online. Um, and in general, you know, when you create a new package, uh, the

6:14 default is going to be minimal. Um, in general, I would say, you know, go with the defaults if you're not sure on something. Um, we try to kind of have the defaults be the the the best, uh, best for most people. So, um, starting rate, that's going to be, um, kind of the starting package, you know, the least somebody's going to pay for this package. And then,

6:33 um, we've got this setting to charge for extra hours. So, in the photo booth world, of course, it's super common. you know, I get four hours for free or two hours or three hours, whatever it is, and then um and then I can charge additional friends. Occasionally, I'll see people have uh hours be the difference in their packages, and it's not necessary with Check Cherry. Um you know,

6:54 you can just basically have one package with the same stuff and allowed to upsell on hours. Um you could also have it, you know, based on ours, but it's not necessary. Um yeah. Yeah. Yeah, if you turn that off, then basically there's only going to be one price that somebody's going to pay and you know, typically four hours. Um, but or you know, however many hours you put there. So,

7:17 um, and we've got some other settings here. Charge by unit, things like that. Um, I don't, you know, we can I think these tend to not be used as much on the photo booth side. Um, they tend to be more for people that charge per guest or things like that. So, they don't lick. Oh. Um, and then under the deposit settings, you can set, you know, whatever you want to charge for deposit,

7:39 you know. Sorry, guys. That was my fault. No worries. Just just go ahead and mute yourself. Yeah. Most commonly, I would say, um, you know, people set, you know, few hundred bucks for a deposit, you know, maybe a percentage up to maybe 50% would be the most common that we see on the photo side. And you know once you set that then when somebody goes to book they're going to be

8:00 required to pay say 50% of the the amount. We've also got some advanced features in the package editor. Um you know I would say for by and large you don't need to be in the advanced section but um but there are some settings that can be useful if you're not ready to allow online booking. Um we do have a couple of other modes. um request for proposal will basically instead of letting

8:24 them book online. Um they can they'll still be able to go through the online booking portal, but at the end instead of having them sign and pay, uh we'll kick it over to you to take a look, approve it, make any changes, recommendations, things like that. And then you can send it back to them to actually sign when you're, you know, when you're ready. And then display lead form is,

8:45 hey, I don't want to charge, you know, I'm not I'm not ready to do online booking for this package. Um, if you change it to display lead form, that basically disables the online booking entirely. Um, where I think that is useful is if you want to offer a few different plans. You know, maybe you have a basic, a premium, and then a custom plan or something like that where you're not ready

9:03 to give pricing, but you still want to show your packages and let people see the different off uh options you have. And then the other setting that I think is really useful on the photo booth site is does this package require the user to choose a backdrop? Um, and that's obviously, you know, if, uh, if your booth requires a backdrop, um, that's where you can turn that on or off. Um, and again,

9:27 um, let's go back to the package manager. And with this package manager, um, again, all of these packages, you know, if you're using the online booking features, they're going to show up, um, to your customers. So, at the top level here, we've got photo booth. You know, we've got another DJ service, uh, mobile bar service,

9:46 and you don't need to have more than one, but if you do, we'll put display a step in your booking engine where they can choose between those services. And then once they click within, they're going to see everything that was within that that photo service. I say those are the main things with packages. Anything else I'm foretting on? No, I that I

10:07 mean maybe the lead time uh might be worthwhile too. Did you catch that? Yeah. Another one under the advanced settings, I guess, is um we've got a setting to require additional lead time. And so, uh sometimes we see people, you know, maybe they don't have a um they need to order something. You know, it's not something that you carry in stock, but maybe there's a custom component to a certain

10:30 package you offer. you maybe you have a a custom um you know maybe not a backdrop but a custom design of some sort that you incorporate into that. Uh with the lead time feature you can set um a certain number of days and we basically just won't let somebody book a package unless it's at least 14 days out and that's kind of a rolling thing. So, um, so that'll continue to,

10:52 um, you know, uh, and and it's worth mentioning, I mean, Check Cherry has an account level setting where you can say, "Hey, I don't want bookings within a week, two weeks, whatever it is." Um, but this is a package specific setting which could be helpful um, for things, you know, um, I've even seen like if if you're going to like kind of uh, subcontract the work out, this

11:12 can be helpful, I suppose, as well. Yeah. Yeah. Awesome. And then typically I don't know that any of the other settings are are super common in so no I think that's yeah um and maybe I think maybe touch on the flex pricing um because it relates to the pricing and I think this is a really popular feature this is in my mind this is a feature that can pay for your cherry subscription itself

11:38 u right here you know in terms of what you'll earn more so what flex so with packages you know those are generally fairly well defined up front you know those aren't going to change much. Uh maybe somebody will add an extra hour or something like that, but usually packages the pricing is pretty static. With flex pricing, um you can set up more advanced rules that kind of tie into that. So,

12:00 uh the simplest way to you know, the simplest example to me is is charging for um you know, if you want to charge extra on holidays or New Year's Eve or things like that, you can set up rules to do that. So, um, so if we wanted to set up, uh, you know, maybe a a December, um, you know, uh, I mean, corporate holiday season, I mean, if you look at the numbers for photo boothers, I mean,

12:26 it's like December is a fantastic uh time to earn. and and uh I know we have customers that'll charge you know yeah 25% uh for all of December basically uh for kind of holiday uh you know search charge basically these will show up as a separate line item so your customer will see it um and you know I think that this is just a really great way there's a lot of different ways to you

12:52 know weekday discounts we've seen that I don't know that photo booths use that too too much u but I have seen some um you know and there's other things like I think also the um the special pricing on venues is popular. Uh Sean says uh does flex include day of week? Uh yeah, so you can So Sean, what what are you looking to do? I'll let you know if it's possible,

13:16 but yeah, I mean that's it right there. Discount or search charge? Yeah. So like, hey, we're going to discount for weekdays. Yeah, exactly. Um but the venue search charges like some people Yeah. Yep. you can do it uh percentage or dollars and it automatically and also the cool thing with flex pricing. So one of the things that's really uh helpful uh with check cherry

13:36 is you just you set the system up and you get accurate pricing and quotes and all that stuff. So even if you don't offer online booking when you generate your proposal all this stuff will just automatically apply so to speak. So, it just makes it really just quick. Send out your offers, you have your uh you know, policies set in place, and people are getting the accurate quote. Um, but

13:58 Matt, what I was going to say is the uh the venue search charges I know can be popular uh with photo boothers specifically for things like uh venues that are really difficult to load in and load out um for whatever reason, lots of stairs, like whatever it may be. Um, you can go ahead and put a venue in and any anytime there's a a a gig at that place, you can searchcharge basically, you know,

14:25 or offer a discount. My baby. Oh my goodness. I thought I muted people on the way in. Matt, I must have uh done that. I'll have to be on it. But um but yeah, that's the very popular feature I think when it comes to uh photo boothers, you know, with with venues that are difficult to get in and out of uh with your equipment, specifically if you have something heavy like a 360 or sorry, yeah,

14:50 360 or the uh a mirror booth, you know, and you can't, you know, it's just difficult. So, yeah, a few others less common, but sometimes still useful um you can say fits a certain number of days away. So, um I've seen people do like last minute, you know, last minute discounts or or you can kind of go both ways with it. You know, last minute surge pricing, like, hey, you want to book a uh an event

15:12 with, you know, three days out, like sure, but I'm going to charge you for it. So, um and we've seen customers on photo booth do it both ways, believe it or not. Um you know, some people are very happy to have the last minute booking because it means they're available. Um and other people think that, hey, if I got to rush and do a bunch of work and whatever, I want to get I want to make uh more.

15:30 So, You can also automate um if you have repeat customers and you want to automate a discount, you can uh you can do that as well. Um setup location is is probably pretty common as well. So uh there is a an optional question you can enable um as to whether the uh event is going to be indoor or outdoor and there's a um a flex pricing rule based on that as well. Awesome. Um if it's you know it's

15:56 real common, you know, if it's outdoor people want to charge an extra charge on that. There's a couple chats in here. So, uh, Kayla says, "We do an express booking pricing and it's great." And Jody says, "What is express booking?" And yeah, Kayla, if you want to unmute yourself and share, uh, what express booking what you're doing, that'd be awesome. Or just check. Basically,

16:14 it's just like a late booking. If we're seven days or less out, we charge a certain percent. I believe I want to say it's like 10 or 15%. I'd have to go back and look at it just because we're rushing. Mhm. Yeah. Yep. A little bit more on top. And it's worked out really well. And none of our clients have ever complained about thrown a fit about it. Yeah, I think so long as you can justify

16:36 pricing and you're not getting negative feedback. I mean, I think it's, you know, makes sense, you know. Yeah. And it is a lot of work, you know, to rush things on our end or if you know, we're already busy and we're throwing another booth in there. Yep. Makes sense. Love it. Thanks for chiming in. Yeah. Another one we see from time to time is um some places, you know, they'll have

16:54 cut offs. you know, you've gota you got to be done at a certain time and there's a fee or you know, things like that. So, if I've got to have my attendant out past, you know, whatever o'clock, um, then you can set up a Yeah. past midnight, I give my attendants more more uh, you know, money or something like that. Kind of sweeten the pot. We've seen people want to do that. And

17:16 if you have ideas for flex pricing, we'd love to hear it. Um, you know, there it's a I think it's a really cool unique feature of Check Cherry and it really helps. Yeah. Yeah. Awesome. And then I think we I didn't include discount codes. I mean, I'm sure people use them. I mean, we can cover that real quick, Matt. But yeah, codes are pretty simple. So, with the discount code,

17:36 you know, flex pricing is automatically applied to a booking. Um, you know, based on what the customer or what you enter, discount codes, um, those are something where you've got to type the code in. So, you know, when you go to, you know, you get a a discount code from, you know, to to put into Shopify or something like that. Yeah. It feels very e-commerceish. Yeah. Um, and you know,

17:58 you can use that in promos and emails and you know, maybe give it out at venue uh you know, if you're doing uh uh like wedding shows or share it with a venue or a partner, you know, can can uh be a good way to kind of attribute deals back to who they came from and then uh sweeten the pot for for somebody as well. Yeah. And a lot of times I think with marketing it's like it's just nice to

18:21 have something to talk about too and you know give people a reason to move forward, all that stuff. Um, so that can also be helpful, you know, for your ad. And as far as the feature, I mean, it's pretty simple. You enter your code in, you know, 10 off or November, whatever you want to call it. And, um, you and again, you can do flat rate discounts, you can do percentage based. And since

18:41 we support the percentage, you can decide like what does that apply to? So, you know, does that apply to the full booking? You know, 20% off the whole booking, or is it just like, hey, you get 10% off this add-on or this package or something like that. So, um, you know, if you have people booking multiple packages, multiple add-ons, things like that, it can get more, you know,

19:03 you might want to limit what that applies to. And then, of course, your expiration date. So, you know, how long is this good for? Or um alternately you can limit it based on hey this is only good for uh events that are held in a certain month. You know maybe you want to have if you've got like kind of a lower lower volume month um maybe you want to kind of push it with a with a discount

19:24 that's only good for events held in that month you know regardless of record books. Rachel says I use discount codes for family or friends and family discount and nonprofit pricing. Awesome. Makes a lot of sense. Yeah. Then we do have an option. Um, to me, a discount code is mostly kind of an online booking thing. Um, to me, if I were going to send somebody a proposal, I would probably

19:46 include the discount already. That being said, it's it's reasonably common that that people do want to have a discount code that their customers can apply to a proposal. And how that might work is maybe you have a follow-up offer, you know, 3 days after that proposal goes out or 5 days out or something like that with a discount code and then they can type that in to get a discount. So maybe

20:07 it's something you don't give to everybody, but it's something you that you use to uh to kind of sweeten the pot a little bit and try to get them to close the Stephen says, "What about discounting a specific add-on?" Yeah, absolutely. So, what you can do with your discount codes is um in the package selector, uh you can choose what it applies to. So, if you're going to do add-ons,

20:31 you want to make sure and uncheck packages because you don't want to discount your packages. And then you just want to discount your add-on or set of add-ons or whatever maybe. So, if I just wanted to discount these uh gold stansions, um you know, I can set a 10% discount and I'd want to make sure that that's set to each specific item. You know, I don't want to discount the whole booking. I just

20:53 want to do that item. And once I do that, um they can type in this code and they'll get 10% off that that stansion. Um and you can even go all the way up to 100%. You know, if you want to discount it to give them a free add-on type of thing, um you can do that as well, of course. Love it. And just a reminder everybody, you can chat with us from within your account anytime. Let us know

21:14 what you're trying to do and we'll do our best to help you um accomplish your your objective. Awesome. Um let's see. Where do we want to go to? So, I don't know. I mean, we have add-ons. I suppose the add-ons is probably a logical next step. Um you know, we just touched on it right now with discounting an add-on. Uh great segue, Stephen. Yeah. And so packages are good for,

21:38 you know, kind of presenting that experience. And then add-ons are a great great way to um give your customer some more more options. You know, it's a a chance to earn additional revenue, of course. Um but it's also a um you know, to me, uh add-ons are a great chance as a customer to see things that I'm I don't necessarily know that you offer. Um it might not even occur to me

22:00 that you offer gold sanctions or whatever the case may be. So, um, so the add-ons are a really nice way to just kind of present different things without, you know, giving people a hard sale. It's just something that, oh, wow, this is, you know, that's cool. That sounds fun. And I think with photo booth, I mean, it's it's all about like just giving an experience. You know,

22:18 people want a unique experience. They want it to be fun. They want it to be memorable, different, um, things like that. So, add-ons are a great way to do that. And so, of course, you know, manage add-ons, you can set those up. And similar to um to your packages, you know, you can set up a name, a description, and what you want to charge. So, simplest case, you know, you can say, "Hey,

22:41 I charge a flat rate of $150." Um, and if I set a max quantity of one, then, you know, it's as simple as when the customer goes to check out, they can add that to their cart and it'll, you know, and that's all there is to it. Um it's also common that you know maybe people want maybe it's something that people want to um be able to add an arbitrary number of. So for instance uh idle time

23:07 uh you might have you know max quantity of five or something that they can book. Oops. And with that uh for each hour that they add it's going to add 50 to their parts. And so anything that you want to allow multiples of, you'll just want to set that max quantity to something higher than one. Love it. We got more chats here. Dave says, "I want to compliment you guys on your support.

23:30 Samantha is beyond spectacular. Always quick and she does solve the problem." Kudos to her. And Jody says, "Agreed in all caps." Awesome. Awesome, guys. Yeah. No, Sam's been great. Um, she's been with Check Cherry now over a year. And, um, yeah, we get good feedback on Sam. um and she's really a joy to work with and we're happy to have her on the team and um we're you know as you guys know

23:54 customer service is really important to us so that was a very important hire and we uh were careful with who we selected and it's looked like with the right choice so that's awesome. Thanks Dave. Yeah so um so outside of that you know we've got a few other um other options here. So uh we've got this multiply by packages hours. Um, some of these are less common, but this can be useful if you've got

24:20 certain um add-ons that depend on the length of the event. So, for instance, um, you know, if I had an extra attendant add-on, um, I can't just charge a flat rate because I don't know how long that attendant's going to be there. So, you might want to do something like this, multiply by the package's hours, and you can set that hourly rate to whatever you'd like. Um couple

24:45 other useful features. Uh we've also support the lead time feature. So that can be useful for um for again things that you need to wait to receive um that require I think like custom props comes to mind, right? So I'm gonna I'm gonna order props for you that I don't have. Exactly. You know, that's an obvious one. And then, um, I think the other one that's real common on the, you know,

25:11 across all services is this little package selector here. Um, and that'll let you limit your add-ons to just certain packages, right? So, what I show to a mirror booth is going to be different than what I show to a 360 booth. And so if you've got a certain um add-on or even sometimes if you have different add-ons, you know, different price points, you know, maybe what you charge

25:33 for an extra attendant is different for a 360 booth versus um something else as well. So yeah, that's real common. And and Stephen says, can can add them there versus each package? Um, yeah. So, um, yeah. So, what I would recommend doing is, uh, come in, set up all your add-ons, um, and then, um, you know, set the vis visibility as to what what applies to what. We do have a setting that

26:05 allows you to automatically include stuff with packages. Um, that's a little bit different of a use case. That's going to be more like, hey, I want something to automatically always, you know, get added on to the package. Um, you know, that would usually be more that usually that wouldn't be something that the customer is like seeing and choosing and adding themselves. Like that's more

26:26 for like, hey, my um, you know, my booth includes this piece of equipment. I want to make sure that that gets taken out of stock when when somebody books that package. So, um, generally for your add-ons, you're just going to be setting those up under manage. And then backdrops, real real similar to add-ons. So the backdrops um same thing you know come in set your price your

26:50 description upload a photo um you know you can enter the price or you can also set the pricing on the category level with backdrops. Uh reason being you know it's real common that people have like you know a 100 backdrops or something and it's annoying to go through and set the pricing on each one individually. You can also set that just at the category level or just override it on a couple

27:13 if you need to. Um but um also useful we also do have a setting to include at no charge with certain packages. So um sometimes people have like maybe a a backdrop has an extra fee if it's with a certain package, but with other packages you want to include it for free. Yeah, I think of this yeah as like a premium package thing. Same with including add-ons. You know, people with premium

27:37 packages or higher priced they'll include stuff. It's kind of more bundled in a way. Um, yeah, Matt's out. He's gone. See you guys. And, uh, and then we do support a lead time with that, too. Um, the lead time feature is again great if you do, you know, if you're ordering from somebody like, uh, say you're ordering for from PB backdrops. Um, a real common thing that we see is people have,

28:04 you know, however many backdrops they have, they list those as kind of standard backdrops and then they'll have a set of premium backdrops. Um, you know, and then they order those on demand. And what's great about that is, you know, you get paid for it. You know, you know which ones are going to get used and uh based on that lead time feature, you have uh

28:25 time to make sure that you get it before their event as well. Rachel asks, "Is there a way to take the backdrop off availability if it's booked on a certain day?" Yeah. So, what you can do, um, so normally that's going to happen automatically. So, under your availability settings, u, manage, business settings, and availability, um, that's where you can come in and set up, uh, how many

28:51 how many you have of different things. So, you know, that can be as simple as, hey, businesswide, I only support one booking at a time. You know, I'm just getting started. It's just me. I can only be in one place at a time. Um, but you can also as you grow and have more staff, you can increase that limit as well. So, I can say, oh, I'm, you know, no limit, you know, as many as I want. And

29:12 then if you scroll down, you can also set limits on your packages, your add-ons, your backdrops, and things like that as well. So, you can say, "Hey, you know, I don't have a limit businesswide, but I do only have two 360 booths, and I want to make sure that I don't book more of those." Or, "I can only book two mirror booths, and I want to make sure I don't overbook those." And then

29:33 similar for your add-ons, you can set how many of those you have. And then for your backdrops, you can set how many of those you have. So, you know, once your gold sequin is booked for that day, if the limit is one, we're not going to let them book another one. We'll make sure that uh only what you know that only the number that you've allowed can be booked on the same day. Hey guys,

29:55 it's Jody. Where are you right now in that page? Yeah, so that's uh manage business settings and then availability and then the backdrops are kind of toward the bottom depending on what you have. Okay, gotcha. Thank you. Yeah. And we added uh the video. Did we add the videos to the search? Sorry, what was that? Oh yeah. Yeah. So um another place so um if you use the global search at the top

30:22 um obviously that's useful for finding bookings proposals leads things like that um you can also search for um articles and availability or sorry I know totally how you spell that word go ahead yeah articles and uh videos as well so um you know if you type availability in there um there's a uh a video in there that'll kind of walk you through some of the availability settings as well. So, um,

30:46 let's Yeah. And I think, uh, and Darnell, we'll get to you quick. Did you do I maybe I wasn't paying attention. Did you cover double-sided backdrops? No. Okay, cool. So, yeah. So, um, so say you've got, you know, again, you've got just one backdrop, you know, single-sided, you know, that's real simple because you can just put a one in there and you're all good. Um,

31:06 another real common use case, though, is people have double-sided backdrops where, you know, one side is one color, the other side is another. And once the you know once the front once your front color is booked um you know your back color is also uh needs to be taken out of stock as well. So with availability rules you can handle those double-sided backdrops. And what you'll

31:28 do is just hit manage there and you're going to create a new role. Um I'll usually say you know whatever the colors are you know uh red and you know blue or whatever. And then you're going to put the number of backdrops you have or of of this unit you have. And then you're just going to check off which backdrops apply to that. So, uh, why don't we call this gold silver instead? And

31:56 we're just going to check these two backdrops. And I don't need to touch the add-ons. I don't need to click any packages. Just want to click those two backdrops. And what that's going to do is make it so that these two backdrops are now linked together. So once one comes out of stock, then the other one's also going to be taken out of stock as well. So then if I've, you know,

32:18 need to bump that limit up or something like that, I can uh I can do that as well. Okay. So let's get to Darnell. So Darnell says, "How uh I see how to add the search charge for outdoor events, but how do I get that information from the client during the online booking process?" Yeah. So the indooroutdoor the uh that question is um it's not something that's enabled by default but what

32:41 you can do is under the booking engine we have this extra questions field and that's where you can set that up. So if I create a new question um we've got a bunch of kind of pre predefined common things that you know various people ask um and one of those is setup location. So, if I choose that, um, you know, it's going to have some default text for me. Is this an indoor or outdoor event? And,

33:08 um, what you probably want to do is change it so that it's required during online booking and proposals. And then you can say, you know, are customers required to answer this question? Probably, you know, you can change that to yes in this case. Um, you can also just limit that to certain packages if needed. you know, if there's some reason you you only want to ask

33:28 that to certain people, you can do that as well. And once you hit save, then that's going to be um collected from your customers when they go through that booking process. And um and if they choose, you know, depending on what they choose, that that search charge will get automatically added on there. And it's it's booking and proposal, right? So either which way.

33:48 Yeah. And again, anybody just chat with us from in your account anytime if something doesn't go right um and we'll help you out. Yolanda says, "Can you add custom search charges for like if they have stairs?" Um, so I don't think we we don't we don't have that as a flex pricing rule. Yeah. Um, at the moment, um, you can if you know the venue, you could search charge based on the venue. Um,

34:13 but of course that downside of that is it requires you to know um, you know, each venue. So Kayla's raising her hand. You have a something to interject here. Let's hear it. Um it's going back to the indooroutdoor. If somebody fills that out, um where is that displayed? Like on the either the bookings page or within the booking itself, it's under it's on the bottom right kind of show. So

34:38 if you've once you've got that booking um kind of on the bottom right there's this little additional info panel and it'll show um down there. Um and so Okay. kind of buried. I don't know. We probably, you know. Yeah, it's a little Yeah, I was just about to ask if there's a way we could display that on that bookings page where you see, you know, you can scroll through the list of all of

34:59 your bookings. Oh, [clears throat] excuse me. I'm sorry. Oh, you're good. Yeah, we get like people want like more and more and more data on that index page and I don't it's interesting. Or if there's a way to um put it in a report. I know half of our like our production side they use the reports a lot more. I am more of the sales and operations so I tend to use the booking page.

35:26 Um, and I didn't know in the reporting like if there was a way to filter for that there can do on the reporting um there's a couple ways you can can do it but basically if you go to view report um you know you can kind of limit that to you know say you just want your confirmed events, maybe you just want future events. Um you can kind of filter this down and we do have columns for things like

35:53 that. So, um any of those extra questions, the stair setup, the setup location. Oh, perfect. I see that. And so, those are that report and then you can save that um to make it easy to come back to as well. And so, um that way you don't need to recustomize it every time. It'll be one of your saved reports as well. So, amazing. Thank you. Yeah. Let's get back to Yolanda. So, char can I

36:18 can I add custom search charges for stairs? Yeah, I don't think we have that. I mean, it makes sense to add though as a as a see, you know, just makes sense. Yeah, I think it makes sense. Um, yeah. Yeah. I think right now we just have that. Yeah. And I don't know. I mean, I guess maybe I wonder if the reason we don't have this is also like, well, how many stairs? You know what [laughter] I

36:38 mean? It's like um does it matter? You know, I don't know, you know, is it what if there's, you know, three stairs leading up? I mean, is that, you know? Anyway, so um I miss where you enter if there are stairs. Um there is there's not a flex pricing rule for stairs at the moment, which I guess what you can do is you can char if the venue if you know the venue has stairs,

37:03 you can do that. If not, um it's not an option. And I don't know. Didn't I just see you guys choose stairs on that report? uh on the report. Yeah, I mean you can collect I think they're talking about the extra booking questions. Yeah, you can collect it um from your customers and then you can display that on reports. We don't have a way to automatically charge an extra fee based

37:30 on that information though. You could manually add I need to learn where to put that in for collecting that information. I didn't have that one on there. The stairs. Yeah. So you can add an extra question basically under Yeah. Yeah. So if you go to manage booking engine and then extra questions. Um that's where you can add add those extra questions and show the custom one because

37:55 it's a little it's you know can be we have a bunch of preredefined ones that we like to wire up with other parts. For example like PO you can say hey I want to collect PO numbers only for my corporate packages and it automatically already shows up on the invoice. It's a very common workflow. Um but custom down there will let you ask kind of anything you want. Yeah. Yeah. Yeah. With the

38:15 custom question that can be, you know, purely, you know, like Jud says, anything you want. So, um that can be a text field, radio, drop down, check boxes, addresses, you know, even aired. And then Roland says, "Is there a video tutorial showing how to automatically block out backdrop if one site is booked?" Um, you know, I think in the availability video it covers it towards the

38:38 end. Yeah. Yeah. the availability video is going to be your best bet there. Um, if you search for uh availability, that'll show up there. And we're trying to add this. This one doesn't have time stamps. We're trying to add timestamps and stuff. And maybe that deserves its own video. I mean, I could see that as well, but I think if memory's right, it's kind of towards the end. Yeah, maybe

38:58 three4 the way in or something like that. So, um, you know, and again, you know, you don't find it, chat with us. We can help you, Roland. And yeah, so let's see. We got our flex pricing, travel fees, we haven't talked about that. That's very that's very popular in pricing related um under manage business settings and then travel. Um that's real common that people have

39:25 uh you know want to charge a fee for you know if it's too far. Um and so kind of the simplest thing you can do there is to set up a new travel zone. you know, say this is my travel rate. And then um what you can do is set a distance-based fee. So I can say I charge, you know, a dollar a mile. And if I can type it, um that's about it. So you can also optionally include some free distance in

39:54 there if you want as well. Um that's kind of the simplest travel case. you know, this is that'll charge a dollar a mile um you know, based on that distance. Um you can also do more complicated rules as well. So sometimes we see people want to charge like you know a flat fee based on the number of miles you know 25 to 50 is 100 miles you know 50 to 100 is you know whatever. Um you can

40:19 also set it uh do that sort of thing as well. Um, you can also do different if you've got different locations, you can also set, um, set that up as well. So, you could say, um, you know, Los Angeles travel and put an address for, you know, for your location in LA and then you could have like a Phoenix travel or something like that for your And Theo, Theo had his hand up, but it looks like

40:47 he put it down. Theo, if you still want to chat or talk, you know, feel free to unmute yourself. Yeah. So, I just had a quick question. Um, with the um questionnaires, are there any best practices to make sure people actually fill them out? Cuz that's how I'll gather like, you know, information about the event, but I've had people who just don't fill them out. Yeah. I mean,

41:12 so how long are they, I guess, is what I would think, you know, and how many questions? I mean, I think the more you ask, the more difficult it's going to be, that type of thing. Um, and what are you currently doing? So, I only do drop off booths. Um, and it's just basic stuff like, hey, what time can we set up? Um, you know, how many guests are attending? Is this a wedding

41:35 or a birthday party? So, it's like, I believe like maybe five questions that I'm asking and I'm usually having to actually call the customer to find that information out. It's interesting what you can do. So, there's kind of two ways that Cheet Cherry supports collecting information. Um, it's uh so we've got our what we call extra questions. Um, and those are things that are going

41:59 to get asked during the booking process. The good thing about these extra questions is, you know, if you set them to required, um, you know, if you say yes, it's, you know, collect during online booking and yes, they're required to answer it. um there's no way they can book you without answering that question. So for simpler things like you know guest counts or stuff like that you may

42:22 want to add those as you know as extra questions. Um then when they you know they get that proposal they go through the booking on the last step we're going to say okay you know answer these questions. Um you know there's certainly a trade-off though. The more you require upfront the more likely that somebody's going to you know bounce before before they book you. So, um, so it's always kind of,

42:45 you know, kind of iffy whether to to ask up front or or, you know, after they book you. Um, in general, we we kind of recommend, you know, holding off until after they book you for a lot of things just to avoid, you know, because it's worse to lose the sale than to, you know, better to get the sale and kind of hunt them down than to uh than to have to u, you know, lose the

43:08 advertise. And you can send automatic emails. what I and also you can connect to you know maybe try an email maybe try text you know whatever it may be um kind of what I've learned is if you know if the email the first one or two emails doesn't work I mean it's unlikely the third fourth and whatever are going to work you know I think that's you know so you might want to try hit hit them up with an

43:27 email right away you know give this information and um and then also a text or something like that um you know you might also want to try to talk to some customers and find you know if you get them on the phone like hey why didn't you fill out and see what they what they say or think. You know what I mean? Yeah. If you're collecting after that um after they book with the questionnaire

43:48 features, you know, that's more of like a form builder type thing. Um those you can, you know, they don't necessarily have to fill out. I mean, they may book you and then quit and then they don't fill it out. Um for that, you know, you can set up kind of a series of emails and, you know, I I would send more than one. I mean, I think it's it's common that, you know, I would include

44:08 something in the booking confirmation itself, um, because they're going to look at that first email. And so, I would include a link there, but I would set up at least one, maybe two reminders, you know, at minimum, just to kind of say, hey, we're still waiting. Um, you know, just even based on, you know, myself, like a lot of times I'll get that reminder and just like, oh, I'll do

44:28 this later. And then, of course, I forget. And so, um, you know, I think for a questionnaire, a few reminders is probably worthwhile. And when you set up the the automated messages for questionnaires, um, you know, you can do that based on, you know, when the booking was created. So, a a day after, a week after, a month after. You can also do that like based on when their scheduled date is,

44:52 you know, a week before the scheduled date, a month before. Um, and we've got templates you can kind of use as a starting point, but these are only going to go out um, if there's any incomplete questionnaires. So, if they've filled it out, you know, they're not going to get multiple copies of that email. So, it's, you know, it's probably fine to set up, you know, several emails and and

45:12 it'll it'll only go to them if if they actually need to fill it out. We've got 14 minutes before seven. This is Time's flying over here. There's questions in the chat. Let's cover the designs, but I don't want to miss that out because that's a big one um for photo booth businesses. Yeah. So, designs are um you know, real common that with photo booth that you need to have your customers

45:40 um pick uh pick design templates. See what's a better example. This is probably a better example. So um so Chad Sherry integrates with a number of different uh design template companies. So if you use a thirdparty company um you know like uh photo booth talk uh photo booth templates um you know you can you can integrate that of course um but you can also upload your own you know if you

46:08 have a bunch of custom designs you you've made up you can upload those into the into checker. Um, so how you're going to do that, um, is, um, I guess if if you're using a thirdparty integration, you probably want to start by enabling that. So if you go to manage business settings and integrations, uh, you can see the design template companies we integrate with, and you can enable those on

46:33 your account. So, um, they all have different, you know, pros and cons and things they support. And so um you know we're not we don't play favorites. You know they they're they all have their their uh advantages. Um but once you enable that then you can go to manage design collections and you can either add your own if you're just going to upload your own images or you can add a

46:56 third party collection. Um so anybody that you've enabled is going to show up there now. So, if we were to add this uh photo booth top collection, you know, now I'm going to see all the different collections they offer. You know, if I use their Canva, I can import that into the account and I'll see a nice preview of everything that's going to be shown. Um, this is going to once I enable this,

47:22 um, this is going to be added to any future bookings. you know, when a booking comes in, we're going to attach a copy of this uh collection to their booking so that they can choose that template. Um, you can also, you know, since I just added this, I might want to click this button to get it added to all of my existing bookings as well. So, if I click that, it's going to take

47:44 just a moment. And now once I go to my upcoming bookings, um that's going to show up in the designs uh tab. So I just added this new photo booth talk Canva and so the customer can choose from those. Um I would say generally, you know, most people only are going to have one. They're not going to have four like we have now. So, um, and similar to the questionnaires, um, you know,

48:13 you can have emails go out based on, you know, if they haven't picked one, you can kind of send them a few reminders and things like that as well. So, and then once they choose that, then they can they're going to answer any questions that they that you have set up for them as well. So, if you're using one of the integrations, um, we're going to have some kind of common questions that

48:32 that apply to those integrations enabled already. Um, but you can also come in and customize that as well. All right, let's we're we're low on time, so let's keep going here. What about proposals? We haven't touched on that. So, um, I think that's worth mentioning the proposals proposal alter alternatives. Uh, Roland here is saying, I'd love to see an if there's any updates to proposals and,

48:55 uh, we don't have any updates to share today. Um, we are working on some changes to proposals. We think people are going to like them. Um, hang tight. it big, you know, internally things change. You know, we go one direction, then we go another and, you know, we just kind of feel it out. So, hang tight on that. But, um, let's touch on the proposals because that's a really important piece.

49:16 So, as far as sending a proposal, um, a proposal is where you want to instead of having them go through the whole online booking process and build their own event. With a proposal, you can kind of do that for them, right? So, uh, to create one, click create new in the top right, hit get a signature proposal. Um, and all you need to do is, um, answer a few questions. So, be because

49:37 we because we've already set up your packages. Um, you know, we can pull in all the package details. So, really all you need to do put in the date, the time, number of hours, so we know what to charge. And if you've got some customer info, you can put it in there. You can skip it. If you've got a venue, you can put that in. Um, that lets us calculate tax and travel. Uh, you can leave it

49:58 blank if you want. You can also decide do you want to hold that date for them or do you want to kind of treat it more as first come first serve. So if you reserve that date for them um that's going to block your availability off you know assuming you have limit set up. Um that's going to hold it as if it were booked. Um alternately you can um you know leave it open. Create that proposal. And now

50:23 that you've created a proposal you know you can take a look at it see the pricing all that. Um, and then when you're ready, just hit send email. Um, send that message. You know, we'll prefill the customer's email in if if you entered it before. Um, but once you get send email, they'll get an email in their inbox. And they'll come to a page that looks kind of like this. Has

50:44 all of the packages, all the venue settings, all the details that you've um, you know, that your packages include. Um, you know, they can even pick uh choose their add-ons. They can choose a backdrop and once they're ready they can accept and sign that because we've turned on this indooroutdoor question um we made that required so that's going to be collected here as well. So I'm

51:10 going to hit indoor and I'm going to be prompted to sign and pay. So I can enter my details and hit next step and make that payment. So, um, if you've got, you know, credit card, if you've got, uh, a check, CLA, things like that, um, those are those are all going to show up. Once the customer enters their details, you know, they'll pay that deposit, then, um, your event's booked,

51:38 you know, it's ready to go. So, um, and then all of the other things, you know, as far far as filling out questionnaires, design templates, all that can happen. So, and then the alternatives. Let's just go quick. That's an important piece. Yeah. So, go back to that that one we uh created or or a different one here. So, um by default, you know, we're gonna um proposal. Darnell says,

52:03 "The proposal system has been a game changer for me." Awesome, Darnell. Yeah. Yeah. So, by default, you know, they're just going to see this offer, pick it, and be done. Proposal alternatives let you give them a couple of choices. So, um, it's something we see real real commonly in kind of like the corporate world where where they're like, "Hey, send me a couple of offers." And obviously,

52:24 I mean, they could just go to your online booking and see it as well, but for whatever reason, that's kind of the workflow that that a lot of places have adopted. And so, with proposal alternatives, what you're going to do, you know, once you're on that proposal overview page, you know, say after you've created it, you can add another alternative here. Um,

52:42 just look for this little button below the package here. So, we'll add that alternative. We can build from scratch. We can copy the existing one, but let's uh let's say we're going to do this Lux 360 and that's going to get added on. Now, I've got a couple of options here for them to choose from. Uh you can add multiple, you know, if I want to add another one, I can

53:02 do that as well. Maybe this basic package here. And once I've added those, um, now the customer when they go to check out, they're going to see a few different options to choose from, right? So they can see this option, this one, or this one. And, you know, depending on the pricing and things like that, um, they might choose one or the other. And so once they choose that, they'll see

53:28 additional details. If there's anything that they need to do, you know, as far as picking add-ons or backdrops, they can do that. And then they can um looks like we've got it set to require a venue address and require a backdrop before they book. So they'll be prompted to do that. And then similar to if they just chose a single, you know, if there was just a single alternative, um once

53:47 they signed that, you know, the other ones are going to go away and um collect that signature, collect that deposit, and make it a confirmed booking for you. Got a couple more questions here. So um I'm just gonna Rachel has one, but I'm gonna get to Sean. Sean's got several here that we'll just kind of go through. So he says, "Do you have an option to do we integrate with authorized.net?"

54:09 And short answer is no. I don't think we'll ever do it honestly. U is there an a optional API to connect NADN for automation? So no, not at the moment. Um Chapgt just announced their apps. Uh we know that Agentic AI is cool. Um we'd love to do it. It's just not something that comes up much, but probably something we'd do in the future. Um will you lock in pricing for for future year?

54:33 We have a zapation though. So if if uh whatever tool a lot of things do use zap year so that is what yep we do have zap year will you lock in pricing um we so historically we have locked in pricing for customers um but it's not something in our terms basically so it's not a guarantee something like that. Are there cname options so clients can see their secure domain? No there's

54:57 not. Um, and maybe something we'd add, you know, integration with, uh, Gmail or something like that. I could see that. Um, probably wouldn't be a Oh. Oh, wait. Cname so. So, we can see the domain during the process. Um, custom domains might come. Honestly, it's something that came up early in Czech's life a lot more than it does now. And we have uh we had a lot fewer customers back then.

55:21 So, it's just it's a priority game for us. Um, so, uh, how about bundles with DJ and PhotoBoost and other services? You can use the booking bundles. Um, I'm feeling pressed for time, so let's not get into it. Chat with us. We can show you. We have two locations far apart by the same brand. How does that work for client forms? Um, you basically uh big, it's a big question. You have uh your

55:44 package is basically uh broken up. So, you would have one location be a service, another location be a service. Um, and then is there an SMTP option for outgoing emails? And no. Um, and maybe at some point, I don't think we'd ever do SMTP. Uh, but we might do integrations with like the big providers or something like that. I could see something like that. Uh, so hope those help. Um, financing So,

56:04 yeah, go ahead. Yep. Um, yeah. So, CNAME I I just I was thinking about a subdomain, right? Yeah. No, it's not something uh Okay. And then SMTP, like where do your emails come from? Is it a Czecherry branded email that comes out? Yep. They come from checkerry-mail.com is the domain and we use your business. And is it a no reply? Like if someone replies and it all tracks to the booking actually.

56:35 Test it out. Okay. I think you'll like it. Um it's you know. Yeah, I have I haven't done a demo. I was asking kind of really broad questions. I apologize. Check check it out. Yeah. All right. Thank you. I appreciate it. Yeah. DJ Angel says, "Financing options for check checkout." Yes, we do have payment plans. Um, you know, that's certainly I suppose that's worth showing real quick. I mean,

56:55 that's a, you know, couple ways you can do payment plans. So, um, under your payment settings, you can, um, Yes, Rachel, I'll get to you. Yeah. And so, you can say, hey, you know, break it into three equal payments. Um, you can do things like let your customers uh, pay monthly, pay uh, you know, things like that. So, um, yep, we've got, uh, payment plans. You can also, uh, we've got an

57:20 an integration with CLA in beta as well. Uh, kind of the difference is with CLA, you're getting that paid that full amount up front, but it's going to, um, cost you more. I think CLA charges 6%. I don't know. It's up there. Yeah, I think it's 6% or 6.9. I forget what it is, but um, but it's a little more expensive, but you get all the money up front. Whereas with payment plans, um, you know,

57:43 that's great because you're self financing it, but then they can kind of make payments and as those payments come in, they're going to get deposited to your bank account. So, Rachel says, "Two items I was hoping to cover. Referral bonus, uh, booking attendance." So, I suppose we can show her how you assign staff and how you assign a referral. Um, we don't have a payout system for the referrals

58:06 yet. Yeah. Uh, so a couple things you can do, um, under, you know, when you're on a booking, you can assign staff. Um, you know, type in their name, um, and we'll, uh, show if they're available, things like that. So, really easy to assign staff. We also have some features that let uh, staff claim a booking or request a booking as well. Um, the referral feature, you can also manually assign

58:34 referrals there, too. Um, and so the referral feature is probably big enough. It's probably worth um I think we have a a video on that one. Um, so that's that's probably a good, you know, that that' take a few minutes to go through. So, um, but check out that video. Let us know if you have any questions on that as well. So, Kayla says, "Is there an option to let clients

58:58 choose more than one design in a single design collection? Thinking a client choose multiple Sketchbot characters." And and short answer is no. Um but um you can have multiple designs and it's you know it's kind of clunky. I mean it's um we we've talked about this internally kind of what happens is it gets really because there's also a design process for each one like how does

59:18 that look? I mean it's just you know so not at the moment but I can see where that would be helpful. Um Sean says these are ask they can choose one one design from each collection. So, you can have a hundred collections on their booking, but um but they can only choose one from each of those collections. And then that way we're able to track, you know, what questions were answered,

59:38 what um you know, what the status of it is, you know, whether you've uploaded the artwork, things like that. And Rachel, let me know if that didn't get to you or if that didn't make sense or we didn't answer. Feel free to raise your hand. You can chat in. Darnell says, "I had a client that actually used the payment plan and they found it very helpful for

59:54 their budgeting." That's awesome. um you know and I think that that's it does it lowers the you know if you have higher priced items and it definitely you know it's going to smooth it out um so that's great um like I think weddings you know it's high high ticket amount a lot of times people are kind of stretching to make it all work um you know I think uh I think that's a place where it really

1:00:14 makes a lot of sense yeah and then Sean says is the bank account option available in Canada so Sean I'm not sure I didn't follow the bank account um part U yeah it's it's more just about payment options obviously where most common uh bank account transfer is e transfer. So I just Oh yeah. No, we don't have any of that right now. Um we should um payments are so important,

1:00:36 but yeah. Yeah, got to work on that. Yeah, you'll bring your own Stripe account in Canada. Um I I forget whether they do support an e transfer thing. Um if so, it is probably something we we could Yeah, we should. I think they do. And we should, you know, Australia has something similar. I mean every every country has kind of their own, you know, and of course like the vast majority of

1:00:57 our customers are in the US and it's, you know, and then on our end we're just prioritizing based on feedback. We do see people do in in Canada and some other places is they'll put in um the details so you can put in your your transfer number and all that. It won't be automatic. I mean you'd have to manually enter them when you receive them. U but that is something we do see people as

1:01:14 well. Yeah. Yeah. That's perfect. Thank you. Chris is saying I'm in Canada. I'm manually logging in EMTs. Um, and DJ Angel says, "Thank you, Matt, for the great session." Awesome. Um, yeah. So, I like to I we try to keep these things on time. I mean, this we could have gone probably another hour. Um, and maybe we should um sometime, but it's great to that you guys showed up and and to have

1:01:39 these conversations and share kind of what what we're up to, what you guys are up to. Uh, really appreciate it. Appreciate all the feedback. Um, chat with us anytime you have questions. Um, anything else, Matt, that we should uh, you know, I don't think off with uh, we love photo boothers. You guys are awesome. Yeah. Yeah. I think that as far as features and whatnot, I think that's

1:02:04 good. Yeah. Nice. We had a little more uh, yeah, probably should have cut it off a little earlier and had a little more time for for talking, but for Q&A or something like that. Yeah. So, um, yeah. Thanks so much. Okay, guys. Well, let's wrap up. Um that's uh check cherry uh for photo boothers and um thanks for coming. Yeah, appreciate it

1:02:23 guys. Bye. Thank you guys. Thank you. Thank